Studio and Fulfilment Coordinator Job at Pom Pom Publishing | The Dots
Job Expired
2 months ago
  • Level Junior
  • Professions Studio Manager, Administrator
  • Type Part Time
  • Location London, United Kingdom

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Pom Pom is looking for the newest addition to our very small team! Our enthusiastic and independent new Studio and Fulfilment Coordinator will oversee the London-based studio of our craft publishing company, and be deeply involved in the distribution of our independently produced books and magazines to our passionate readership around the world.

Hours: Part time (3 days per week, with flexibility to split over 4-5 days if desired) Location: Our London studio (with occasional remote working) Salary: £23,000 per annum (pro rata) Start date: Early November 2020

The job will include:
  • Assisting the processing and mailing of quarterly subscriptions and daily online orders, and managing stock inventory for our online shop.
  • Managing supplies and organisation of our London studio.
  • Assisting our Wholesale Manager with the fulfilment and mailing of wholesale orders.
  • Assisting with answering emails in our contact mailbox.
  • Managing mail out procedures and helpers at peak times.
  • Receiving and organising shipments at our London studio – with occasional heavy lifting.
  • Organising samples at our London studio; labelling, logging, and returning to designers.
  • Collaborating daily with our US team.
  • Assisting the Creative Directors with administrative tasks from time to time.
  • Assisting the team on photo shoot days, and during events.
  • Running errands from time to time.

You might be right for the job if…
  • You are passionate about the arts, and preferably craft, including knitting and crochet.
  • You have customer service experience.
  • You have excellent organisational skills and a proactive approach to problem solving.
  • You are technically proficient (knowledge of Excel, Adobe Creative Suite, and Shopify is a huge plus!)
  • You have excellent time management and the ability to keep to deadlines.
  • You are able to travel 3-5 times a year for events (when the public health situation allows).

It’s a bonus if you…
  • Can knit! (We can certainly teach you if not!)
  • Can drive (a valid UK driving licence would be a plus)

About us We are a small, close team based in London and Austin, TX. We offer a fun, flexible, and friendly working environment. Our culture is casual, but also very hard-working, and we often help each other out outside of our specified roles. We have a commitment to running an ethical business and decisions are often made as a group. We offer a yarn stipend, bonuses when we can, team outings, travel opportunities to fun fibre events, and loads of our favourite jokes that we’ll be happy to catch you up on when you start!

Our values Pom Pom was born in 2012 from the idea that there wasn’t a knitting or craft magazine that reflected our lived experiences or perspectives. Over the years we’ve made a concerted effort to make our pages and platforms as welcoming as possible. For every meeting, every decision, and every project we engage in, we ask ourselves ‘are we viewing this via a lens of equity and justice? Will this uplift, affirm, and inspire people who have been historically marginalised?’ Our aim is to always ask ourselves this question and ensure that Pom Pom is a safe and equitable space for all who choose to join us. We encourage people of all races, ethnicities, religions, abilities, sexualities, genders, and bodies to apply.

Skills Required

  • Excel
  • Abobe Creative Suite
  • Shopify
  • Time Management
  • Customer Service
  • Order Processing
  • Shipping Logistics
  • Photoshoot Assisting
  • Problem Solving

People who have worked with Pom Pom Publishing