Technical Account Executive Job at POP | The Dots
Job Expired
1 month ago
  • Level Junior
  • Professions Account Executive
  • Type Full Time
  • Location London, United Kingdom

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About us

We are the UK’s leading FilmTech startup and we are leading global film and television production into a connected, digital, standardised future. Backed by Octopus Ventures, Pinewood Studios and prominent angel investors we have raised £4M to date and are headquartered in London and NY.
Our proprietary technology has powered major movies, television series and commercials; including the Star Wars and Marvel franchises, The Crown, Killing Eve and Empire.
We stand apart from the crowd because we are founded and helmed by ex-industry professionals plus we have an expert in-house product development team and industry-leading engineering capability. Working at POP is a unique opportunity to drive category creation, be bold in leading true industry disruption and make a real impact on our company growth and evolution.
People are at the centre of our industry and our business, and we are looking for team-members who can embrace and contribute to building a culture of shared success and opening opportunities.

A bit about the role

Reporting to our Customer Success Manager, this role offers an exciting opportunity for an enthusiastic Customer Support Executive to work for an already successful, globally recognised technology start up.

Role Responsibilities

  • Focused on delivering an excellent technical support service to a range of UK Casting accounts.
  • Become an expert in the UK Casting Platform and be knowledgeable enough to answer technical queries from artists, casting agents and production users.
  • Troubleshoot technical problems and report in appropriate support channels and liaise solutions back to the client.
  • Be prepared to manage some out of hours technical enquiries from our casting agents (this responsibility is shared with your CSM).
  • Own the artist support element of casting portal and help our back office team manage and respond to our 30,000+ community of background artists.
  • Help the marketing and back office team keep POP artists updated on industry and platform changes through our social channels.
  • Work with the artist support team to right to work approval artists for work on set.
  • Creating tech update collateral (once trained up) with the support of CSM that can be shared with our casting agents.
  • Attend sessions with engineering team to learn about platform developments and releases.
  • Help maintain and manage a feedback tracker for Casting Portal UK.
  • Generate discussion around feedback and improvements where you see fit.
  • Help devise a process for reporting and solving technical problems on the platform.
  • Assist CSM with the maintenance of our contacts and client information in our CRM.
  • Assist the CSM team with the training and onboarding of new users.
  • Assist the CSM team & casting agents with registrations and casting days.
  • Be a quick learner – grow your understanding of the POP platform rapidly.
  • Contribute to the building of brand awareness with our clients.
  • Support the CSM with ad hoc admin duties.

About you

  • Calm and collected attitude
  • Excellent phone manner
  • Exceptional organisational skills with a keen eye for detail
  • A problem solver; enjoy creating processes or a ‘better way of doing things’
  • Excel under pressure
  • Great team player
  • Excellent computer skills; proficient on Apple operating systems
  • Strong Excel skills
  • Experience with CRM systems would be beneficial
  • Able to work in a hands-on, fast-paced environment


  • Previous experience in customer support essential
  • Experience in a start up an advantage

What you will receive

  • A fun, friendly and supportive working environment with an established and creative team who are truly unique and invested in our vision.
  • A chance to be in a Hollywood film as an Extra (as part of your training)
  • Competitive salary
  • Fabulous offices based in Shoreditch
  • Dress down everyday
  • Flexible working hours
  • 24 days holiday
  • MacBook Air
  • Perkbox benefits (healthcare, discounts etc after successful passing of probation )
  • Weekly fruit & nut delivery
  • A chance to play with our office dog Phoebe whenever you want!

Skills Required

  • Client Services

People who have worked with POP