12 days ago
  • Level Mid Level
  • Professions Account Manager, Event Manager, Customer Services Manager
  • Type Full Time
  • Location London, United Kingdom

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Description

Who We Are…
The Soho House Group is a collection of private members' clubs and restaurants, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA and Europe. In addition, the Group is developing with new openings planned globally.

The Role…
This positions is responsible for the recruitment, management and retention of Under 27 members and the creation, scheduling and targeted U27 market via outreach, event programming, and other initiatives, while consistently assisting the Membership Manager (“Manager”) and Membership Director (“Director”) with membership. Through a series of outreach activities, external networking, presence at events and personal contacts, the focus is driving the recruitment of fitting U27 members from different neighborhoods.

Requirements
• Under the guidance and supervision of the Director and Manager, assist with recruiting for and managing the U27 targeted demographic.
• Assist with the organization and structure of committee meetings approximately every 3-4 months throughout the year, to consider, discuss and review all new member applications as a group. Ensure that the club accepts sufficient numbers of suitable members both U27 and adult.
• Liaise with the membership administration team on a day-to-day basis, ensuring that all membership related queries are answered. All questions regarding the applications, waiting list status and extended guest lists are handled and organized accordingly under direction of the Manager.
• Maintain a consistent presence in the clubs, including approximately two floor shifts per week, coordinated through a routine run by the Manager. Be a ‘face’ of the House to U27 members, and observe club attendees, conduct, attire and guests for the daily reports.
• During U27 events, and more generally, when present in the club, identify guests that would make strong U27 members and distribute application forms to desirable candidates and follow up.
• Assist with on-site new member introductions to welcome new members into the house, explaining facilities, club rules/ policies and specifics.
• Engage in young creative scenes, events, parties, launches and social settings, developing contacts, networking and building awareness about the club.
• For major Soho House events, both on and off site, play a central role in putting together the guest list(s) to ensure appropriate U27 members are invited.
• Attend events personally to supervise attendance, observe which type of members attend, gauge success and provide updates to the businesses on level of value. Engage with members to gather feedback on events.
• Play a central role in the application process with primary focus on organizing the cycle and administration of every application received.
• Track application data specifics and work with the Director and Manager on each quarterly intake.
• Continually supporting all other departments.

A charismatic, confident, amiable and impeccably mannered creative individual with in depth knowledge of East London youth scenes. Someone plugged into the events, social scenes and neighbourhoods frequented by appropriate potential U27 members. A long term city resident with a large and varied personal contacts circle of young professionals. Someone organized and professional, with excellent attention to detail. A hospitality or customer facing background useful.

Benefits
Career Development
• Soho House can progress your career internationally.

Learning & Development
• An extensive range of internally and externally run courses are available for all employees.

Cookhouse & House Tonic
• Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.

Team Events
• From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.

Family Meal
• Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.

Skills Required

  • Event Management
  • Membership Management
  • Customer Acquisition
  • Customer Communication
  • Customer Care
  • Client Accounts
  • Client Acquisition
  • Client Communications
  • Client Management

People who have worked with Soho House & Co