We're looking for a Senior UX Designer in London.
You'll be joining the BBC User Experience & Design team, a group of around 200 people across the UK.
If you've seen or heard some BBC stuff on a digital device, we almost certainly designed it - be it football scores, watching some downloaded TV on the train, or asking Alexa to play Radio 6music. Everyone's a different kind of specialist: we want as diverse a team as possible to reflect the diversity of our audience and their needs. Although this role has a specific first assignment in a particular team, the whole of UX&D changes assignments over time, so you'll have the opportunity to work in many areas, and learn about whole new parts of the BBC
Your first assignment will be in the Systems + Service Design team, the part of BBC UX&D who focuses on tools and systems for staff in and around the BBC - from Production and Publishing tools, to Business and Enterprise IT. As we cover all kinds of employee experiences, we work with loads of parts of the BBC. It could be delivering content to audiences on our broadcast channels and digital products, to working with different types of data to support better decision making, to the managers in Change and Internal Communications where we work together on significant programmes of business change.
Bringing design expertise to the team, and working closely with others from a wide range of disciplines to create designs for the optimum user experience. Developing and sharing your expertise in design for user experience, design thinking, and service design with colleagues.
Articulating design decisions, organising and running design critiques, planning and phasing design activities into a workable delivery plan.
Engaging the wider team and key stakeholders in a human-centred design process, ensuring that user research and true insight is at the heart of decision making.
Identifying areas of projects where design, design thinking and service design would make a positive impact. Initiating projects to address these by prioritising your own workload
Line managing, mentoring and developing colleagues, inspiring them to new creative heights within a positive creative culture.
Directing the work of other team members, and ensuring high quality, timely and spot-on delivery.
Are you the right candidate?
Maybe you're an experienced senior design with a great track record of delivering service design and user experience projects in a digital context, or you have a few years leading some modestly sized projects for a few years - we're keen to meet you!
You are comfortable standing up for users and their needs, curious and driven to find a solution that works for them and the business, and happy getting to grips with anything from new technology, editorial policies - whatever it takes to explore and find a way forward through a complex problem.
You feel at home in complex, ambiguous situations and you enjoy applying design thinking and service design to help with wicked problems. You are a great communicator, both written, verbal and in the diagrams and artefacts you create. You're imaginative and flexible in the techniques and methods you select and learn about, and resilient if things don't quite work out as you would hope.
In the UX&D team, we value mentoring and teaching others - increasing and amplifying the positive change that human-centre design can bring. You won't shy away from this, even if you don't feel like the expert, you'll encourage others in their curiosity, and you're generous and brave in your support and feedback.
Contract type: Permanent
We're happy to discuss flexible working. Please indicate your choice under the flexible working question in the application . There is no obligation to raise this at the application stage but if you wish to do so, you are welcome to. Flexible working will be part of the discussion at offer stage.
Excellent career progression - the BBC offers great opportunities for employees to seek new challenges and work in different areas of the organisation.
Unrivalled training and development opportunities - our in-house Academy hosts a wide range of internal and external courses and certification.
Benefits - We offer a competitive salary package, a flexible 35-hour working week for work-life balance and 26 days holiday with the option to buy an extra 5 days, a defined pension scheme and discounted dental, health care, gym and much more.
About the BBC
We don't focus simply on what we do - we also care how we do it. Our values and the way we behave are important to us. Please make sure you've read about our values and behaviours in the document attached below.
Diversity matters at the BBC. We have a working environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential.
We want to attract the broadest range of talented people to be part of the BBC - whether that's to contribute to our programming or our wide range of non-production roles. The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their diversity.
We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles, unless operational requirements prevent otherwise.