Duties & Responsibilities
Please note, this role sits within the Waitrose Digital team, rather than eCommerce.
As Partners in Digital at Waitrose & Partners we all play a part in creating amazing products and services our customers love and to help deliver the profitable growth that sustains the Partnership for the future. Everyday in every way our Partners set about to engineer amazing in Digital. Watch our video below to learn what it means to Partners who are leading this Digital Development.
We have a rapidly expanding digital arm that is blending beautifully with our bricks and mortar to provide seamless and innovative customer experiences.
You will be a positive, self-motivated, people person who is obsessed with creating the best customer experience. Someone who loves being part of a large team, where you will shape, nurture and develop a growing team of UX Designers, giving timely direction, support and feedback and working closely with the other UX and UI Managers to coordinate effort.
You'll ensure your team's ways of working are set up for success. You will inspire and motivate and get a kick out of bringing the UX/UI team, stakeholders and colleagues together to co-create greatness - exploring and defining what will delight the customer and achieve commercial success in equal measure.
Developing the UX practice: optimising ways of working and design quality; growing and nurturing a strong team of UX expertise via guidance, direction and mentoring
Working closely with the Product teams and other managers to plan UX resource requirements according to team and business priorities. Fulfilling all recruitment; carefully liaising with HR and external agencies to attract, select and grow a talented team of designers
Building relationships across the business in order to facilitate, influence and educate on all aspects of the customer experience including collaborative ways of working and a lean, test and learn approach. Stimulating good working relationships and practice between UX, UI and the Insight teams
Actively contributing towards team and programme-level strategy planning, coordination and implementation activities. Working with the Product team and the business to shape and fulfil customer and business goals
Working closely with Lead Designers to mentor and guide the wider UX team and plan and perform team-related activities.
Developing your team's professional skills and knowledge as well as your own
Required essential experience skills and qualifications
Related degree or equivalent and proven senior or manager-level UX experience
Ability to lead, enthuse and inspire with excellent leadership and management skills
Proactive and self-motivated with excellent organisational and planning skills
Great communication skills with the ability to succinctly articulate complex topics
Structured interviewing skills and onboarding experience for new starters to build a great team
Experience in creating vision and strategic roadmaps to inform, influence and guide the business
Solid understanding of all UX processes and end-to-end service design, value proposition design frameworks, human centred design and structured thinking
Deep understanding of designing products for responsive, native and other digital touch points
Ability to define and create customer-focused solutions in complex technical architectures or logistical contexts
Expertise in planning and facilitating workshops including gathering requirements and aligning stakeholders
Boundless curiousness and dedication to building a sustainable and innovative team of UX professionals
Required desirable experience skills and qualifications
Retail ecommerce experience within a large organisation
Mentoring and team management experience
Experience working in productised teams in matrixed organisations
Service design-orientated skills and expertise including experience of methodologies to explore end-to-end
Familiarity with UI style guides, design components and UI kits
Designing for store-based digital products
Actively contributing to the UX community via blogs, talks and events
Ability to leverage a wide network of UX community contacts
Please see attached job description for further information.
Please note the following:
This role is subject to the following pre-employment screening: 2 year reference check
We occasionally close vacancies early in the event we receive a high volume of applications. Therefore, we recommend you apply early.
It is advisable to carefully consider your answers to each of the 3 questions that are asked as part of the last section in the application form. Tailoring your answers to highlight your relevance to the role in question may help you to secure an interview.