7 days ago
  • Level Junior
  • Professions Administrator
  • Type Full Time
  • Location London, United Kingdom

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Description

Viewings Coordinator
Full-time, Permanent Contract
Junior-Mid Role
Reporting to: Sales Team Manager
London, UK

Applicants must be based in London and able to come to our offices on a weekly basis.

We are looking for an impeccably organised, team-oriented person to provide administrative support to our exceptional team of Sales Advisors and Viewings Hosts. The job involves booking in viewings at the best homes in the UK. Enquiries arrive by phone and email, and you will need to be adept at reacting, prioritising and providing outstanding customer care.

You will work very closely with the rest of our committed team to set new standards in estate agency and deliver the best service for our clients, buyers and viewers. Previous experience in estate agency is not necessary, but the ability to juggle tasks and retain information under pressure is essential.
This is a unique opportunity to become a vital member of a forward-thinking company with a reputation for innovation and excellence.

Primary Objectives:
  • To be the initial point of contact for all viewing requests via phone, web and email
  • To book viewings and log feedback in to our agency CRM system
  • To build strong rapport with clients and buyers and work closely with the advisory team to ensure we are providing impeccable customer service.
  • To know access information and basic property information to ensure that each viewing is serviced as efficiently as possible
  • To liaise with our network of viewings hosts and maintain relationships
  • To maintain and organise our property key system
  • To assist with invoicing

The successful candidate will be:
  • Ambitious and willing to play a pro-active role in a rapidly growing company
  • A team player who prioritises the collective over the individual
  • Enthusiastic about providing exceptional customer service
  • Adaptable and flexible
  • Rigorously organised and have an ability to handle pressure
  • Have an interest in modern architecture and design

The Modern House is proud to provide equal opportunities to all. Every role is open to all individuals regardless of age, disability, sex, gender, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

The deadline to apply is 10:00am on Monday 6th December.

Skills Required

  • Customer Service
  • Logistics

People who have worked with The Modern House