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About

 

We Built Jam To Help Brands Succeed In A ‘What’s Next’ World. We live in a world where new technology challenges convention and customers are empowered by social media. An always-on, always-connected world where everyone is talking and everyone has an audience. We put brands into the heart of these conversations with a simple philosophy: We create ideas that spread. We use a blend of data, insight, technology and creative thinking to develop strategies and ideas that turn people into active brand advocates, and their conversations into real business currency. We do all this by mashing up skills sets, breaking down traditional hierarchies and by fusing creative technology with entrepreneurial thinking. And that’s why some of the world’s biggest brands trust us to deliver. Our services include: Social Strategies We help brands understand their role in the social space. We examine where our clients’ brands currently stand, help them create a social vision, and develop roadmaps to realise those ambitions. Creative Solutions and Campaigns We develop and execute creative campaign ideas, everything from branded content, mobile and web applications, stunts and digital outdoor. Social Newsroom Our team of community writers, designers, conceptors, editors, photographers and filmmakers are talking to over 25 million people every day for our global clients - creating both pre-planned and 'of the moment' content that fosters engaging long-term storytelling. Mobile We design, build and deliver innovative mobile campaigns that combine SMS, mobile internet, applications and location-based services to create a thoroughly social mobile experience. Web And App Design And Build Our in-house production team, The Jam Lab, can deliver creative solutions for any situation, from Facebook Apps and Twitter backgrounds to large CMS driven applications. Insight, Analytics And Planning Data insight is at the heart of our business. We monitor conversations and social interactions surrounding brands online to find actionable insights for clients. Those insights also fuel our strategic recommendations, whether they be for reputation management, social CRM, campaign activity or product development, and form the basis for optimisation of live activity. Reputation Management Enhancing customer service for our clients through a suite of proprietary social tools that monitor and track brand conversations - allowing us to swiftly react to questions from fans and be proactive in anticipating their needs. Social PR, Influencer Identification and Engagement We study online communities relevant to our clients’ brands and develop communications to engage the most important influencers and opinion-leaders. Training We develop bespoke in-house training solutions for our clients for every need from social software tutelage to training up service teams to respond on social channels. Moderation We track and monitor conversations about our clients’ brands across the web. Our proprietary social media tools allow our clients to respond quickly and efficiently, integrating social with traditional customer service channels.

Our people

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Helena Esteves

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Steven Craig

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Matt Kemp

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Rachael Bennett

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