We need empathy to go beyond logic and engage emotion and intuition, so bring humour and light-heartedness to business and products - If you enjoy it, they will enjoy it too!
Bringing these chatbots to life was a lot of fun, and along the way, I had a few findings that I wanted to share:
2. BUILD FOR CONVERSATION
4. WORK AROUND CONSTRAINTS
5. TEST, TWEAK AND TEST AGAIN!