The management of healthcare appointments for homeless has been a weak link in the government’s housing program currently in place, as they rely partially on the beneficiaries to self-manage them, and additionally, a steady growth of this population, will cause capacity problems to the current institutions.
In order to bridge this issue, I have designed EKey, which is a service designed for Homeless that tries to solve it by relying on a cloud computing platform, which is conceived to administrate appointments given by key services in London for Homeless, as NHS, Councils, and key Charities and delivering them to the homeless in the required moment.
The service uses the current email platforms in order to connect to the services and gather the necessary information; furthermore it connects to the homeless through a device with pager technology, which is the result of the deconstruction of psychological mechanisms of transitional objects, amulets and emotion, reframed through insights gathered by human centered design methodologies as ethnography, cultural insights, user journey, and stake holder’s tests, in order to maximize chances of adoption of it, lastly, it has an underlined aim to facilitate the transition of homeless from erratic to mainstream lifestyle, through lowering anxieties by it use.