Evolution of Online Review Management

The easiest way to understand online review management is by understanding the impact of online reviews.  By now, we have established that the reputation of your company is heavily dependent on how your customers interact with your brand online. Studies have shown that 98% of people’s purchasing decision is influenced by online reviews. Thus, it is important to keep a tab on how your consumers express their views online. To know more, visit: https://wordpress.com/post/customerservice267668146.wordpress.com/167