• Welcoming groups at their starting point and announcing details of travel arrangements and stop-over points;
• checking tickets and other relevant documents,
• seat allocations and any special requirements (dietary etc);
• helping with passport and immigration issues;
• assisting in check-in procedure and settling into their accommodation;
• communicating a range of information on itineraries, destinations and culture;
• informing passengers of arrival and departure times at each destination on the itinerary and ensuring that all members of the group are back on the coach before departing from each stop;
• developing a specialist area of knowledge; using professional knowledge to answer questions from clients and to fulfil their expectations of the tour;
• Business Representative to ensure all travel arrangements run according to plan and that accommodation, meals and service are as advertised to client;
• organising entry to attractions and transport, for example coach hire for optional programs;
• ensuring that the tour is running smoothly for individual members of the group;
• responding to questions and offering help with any problems that arise, ranging from simple matters, such as directing a member of the group to the nearest chemist, to more serious issues, such as tracing lost baggage; dealing with emergencies, such as helping a client who is ill or those needing to contact family members urgently;
• making contact in advance with places to stay or visit to check details and arrangements;
• liaising with hotels, coach companies, restaurants;
• Advising about facilities, such as sights, restaurants and shops, at each destination;
• Preparation of reports (providing feedback after a tour as part of a debrief session)
• Maintaining groups financial records;