Interaction Excellence

  • Arturo Rago

THE CHALLENGE

The World Economic Forum brings together business leaders, academics, policy-makers, media and civil society leaders to develop solutions to global challenges. The ‘Interaction Excellence Curriculum’ is designed to train Forum employees on how to design face-to-face interaction to help these communities communicate and join forces.


MY ROLE

I shaped the overall curriculum, playing a key role in designing the learning journey, which includes two eLearning modules and a workshop. I also designed the visual identity of the curriculum, which was applied across digital and print, and wrote copy for the ‘Guidelines to Session Design’ book. Finally, I project managed the external vendor in charge of developing the eLearning modules, designed low- and high-fidelity wireframes and conducted usability tests in-house before roll-out.