SELF-SERVICE KIOSKS IN THE POST OFFICE

It is an analysis of the user experience design of the self-service kiosks in post offices. Primary and secondary research was used to discuss their current impact and to highlight the inefficiencies of this system for the general public. The purpose of self-service kiosks in post offices is to avoid customers queuing at the counter when there is a rush; however, the success of this solution is questionable. The user experience for customers using these machines fails to take into account the basic principles of human centred design, resulting in frustration and anxiety.