Textbook Trade is an online platform where City University students can buy and/or sell their old textbooks to their fellow students. The project was initiated by Green Dragons and funded by City University Student Union.
As with any ecommerce experience the user’s journey needs to be as seamless and painless as possible. By stepping into the user's shoes I could identify pain points, this meant me spending time interviewing and observing university student behaviour. Subsequently, the main points of emphasis were:
- The registration process should be simple, straight forward and quick
- Only university students should be allow in the platform
- Available books should be visible to everyone (registered users or not)
- We should make sure only legitimate books are uploaded to the platform without pulling off the user by filling up too much information while uploading their textbooks
- Money transactions are not allowed in the platform so students are encouraged to meet in campus for the exchange
I've used inVision to create the prototype,You can have a look HERE!
You can also have a look at the real thing! www.textbooktrade.co.uk