Trello Chat

  • Ngan Thi D
The brief was to create a chat function for Trello:
1. Users should be able to engage in conversation on Trello in form of a chat.
2. Ideally, users should be able to easily start new chats on specific topics/resources, without overwhelming users. Following points needed to be considered during the design process:
- What sort of features do users expect with a chat app?
- How to ensure quality conversation & engagement surrounding resources and boards?
- How to find files and conversations easier?

I came up with a solution to that integrated the chat function into the already existing activity feed, with a vertical order of all chat tabs, use the full vertical space. To have a better overview of the chats, the user is able to extract the chat box to the bottom of the Trello board.

Also notification and noise had to considered as user interviews had revealed that these were pain points in a chat:
Bad notification features and being spamed with irrelevant content which makes finding relevant conversations or files difficult.