1 | The Challenge
How might we design and implement an efficient wayfinding system in order to reduce hidden barriers by improving the overall perceived experience that Vall d’Hebron is delivering?
2 | Insights
→ In order to keep up with the daily changes of the Hospital modularity is the key component of the wayfinding system to be implemented – enabling a cheaper maintenance and more flexibility.
→ This part of the hospital hosts users of different heights: adults and children. This second group requires a more playful, engaging and simplified signage system with a guiding storytelling.
→ The use of icons provides a universal language for the multi-cultural users of the centre.
→ Distributing the different areas in a systematic way throughout all the identical floors will enable a quicker comprehension on how to navigate the space.
→ And finally, redundancy over cross-functional wayfinding channels will guide successfully all possible targets to their desired destination.
3 | The Final Product
We dedicated 6 months to interview all different “personas” that the hospital is reaching; running focus-groups with all their managers and social workers and designing 3 iterative prototyping sessions before elaborating a briefing for the Design Studio who was leading the implementation.