For the past year I have been building and strengthening my client services experience within a thriving film media company. Client services is the front line of a company, and it has taught me many transferable skills that can be applied to other roles within the creative industry. Time-management and organisational capabilities are essential when it comes to any job, and I have developed these skills within my current role. I pride myself on being a friendly, outgoing person with a professional work persona. These are vital attributes for any role within film/entertainment, in which the ability to build positive working relationships is absolutely essential. I believe that my extensive experience travelling overseas has enhanced my ability to do this. Immersing myself in different and often overwhelming cultures meant being flexible, tenacious and quick-thinking in the face of problematic situations, characteristics that are vital in any workplace.
My role as a Client Services Coordinator in the Hawk department of the company is wide-ranging and dynamic. The department is tasked with providing financial evaluations of our clients' campaigns and assessing the campaigns' reach within the public domain. I am responsible for sending evaluations to clients; managing our monitors' workloads to ensure that jobs are being prioritised where necessary; coordinating 'sizzle reels' (videos that showcase a publicity campaign) with the our editors and compiling the layout and content within. First and foremost, I am the first point of contact for any client queries, meaning I need to be calm, professional and friendly at all times regardless of how many projects I am juggling at one time.
My role was largely concerned with designing bespoke travel itineraries for my customers, teaching me how to design and deliver an outcome that is tailored to your clients’ needs. The job also required keen attention to detail. My workload was rather overwhelming at times, meaning I had to learn to prioritise tasks and manage my time efficiently whilst maintaining a composed and friendly disposition.
First Class Degree