I have spent over 10 years in the hospitality industry, front of house specifically, in which I have developed a range of skills and exceeded expectations as I have progressed. I have gained a broad range of experience from working in the luxury hospitality industry. It is under such a high level of expectation and pressure that has allowed me the opportunity to understand how to work in a demanding field, how to communicate effectively within my own team and external groups and how to make smart, quick-thinking decisions. Whilst working at HotelPlanner.com, I was also involved in specific finance and banking sectors of the company. I was entrusted with several aspects of the company, including client account management, handling of accounts receivable and payable and budgeting. In summary, I believe I am the ideal candidate due to my diverse experience in several sectors. I am an organised, meticulous in my approach and am capable of multi-tasking within any environment. I am quick-learning and can work within a team or independently whilst achieving high results.Locked Pro Plan feature
Job: RESTAURANT MANAGER Assisted the General Manager to manage the restaurant’s daily operations and to share the responsibilities for achieving customer, profit, sales and employee performance goals. I was also in charge of organising and managing all the events booking. Keys Achievement: • In charge of Shotgun Restaurant, which had 100 seat capacity. • Successfully managed the inaugural Shotgun Pop Up Restaurant on the Rooftop on John Lewis. • Lead and train my floor team (8 people) on the Certificate Level 2 in Food and Safety which all passed. • Served as liaison between management, staff, suppliers and clients.
Job: ASSISTANT RESTAURANT MANAGER Assisted Restaurant Manager in supervising the day-to-day operations including floor management, staff management, guest experience, policies & safety procedures. Keys Achievement: • Within 6 months I had been promoted from waitress to Assistant Restaurant Manager • Played key role in enhancing the sales of daily specials and signature dishes through effective promotion and recommendation.
Job: SPONSORPHIP COORDINATOR I was responsible for the full account management of Millwall football team / one of our sponsors. Keys Achievement: • Sole member on the account of a League One football team. • Search and negotiate as per the requirement and budgetary constraints of client’s to facilitate hotels requests. • Established good working relationships with both clients/hotels.
Job: ACCOUNT MANAGER Managed the company’s European bank accounts. My duties included ensuring accuracy and efficiency of operations, processing and monitoring incoming payments, and securing revenue by verification. Keys Achievement: • Successfully managed all the accounts receivables in the structure manner whilst securing payment in the timely fashion. • Create and upkeep excellent relationships with clients, maintain ongoing communication and facilitate solutions to address concerns.
Job: CHEF DE RANG In charge for supervising my team, as well as training. I ensured the smooth running of the service and the satisfaction of the customers via my behaviour, service techniques and knowledge. Keys Achievement: • Entrusted with several working stations for the restaurant at the 5 stars Hotel. • Awarded, in my first quarter, Employee of the Quarter within the entirety of the hotel. This was voted on by both the General Manager and the Food and Beverage Manager.
Job: ASSISTANT CONVENTION MANAGER I was given the responsibility to organise and manage the finance training session in France. Keys Achievement: • Anticipating needs of the client and receiving excellent feedback from supervisors/management. • Planned and executed over 110 finance training session for individual and corporate clients.