I recently left Net-a-Porter after 4 years, primarily working in the product library team (samples) co-ordinating samples for in house studio photography sets. Prior to this I worked as a visual merchandiser in fashion retail and I have many years of fashion retail experience. I am currently working on a passion project and available for freelance or part time opportunities and possibly full time for the right role/company. Roles can be based in Bristol, Reading or London. My skills also include MS Office, Invision, Trello, Canva, multi-tasking, communication and a great eye for accuracy and finer details. I am no stranger to working with daily, weekly or monthly financial targets, booking services, taking/making phone calls and first-hand experience using social media. I am used to working under pressure with tight deadlines with internal and external teams which also helps to be a strong communicator, with this experience I am able to think strategically about processes and solve problems in a creative manner.
Adhere to all security related processes and procedures for fine jewellery/watches. Ensure that high standards of quality control are action-ed when fine jewellery/watches enter the business. Manage the Fine jewellery upload list and stay in communication with the fine jewellery buying and merchandising team. Communicate with the studio regarding new upload pieces Ensure a good relationship is held with the beauty and fine jewellery buying/merchandising teams. Communicate and follow up on all discrepancy related issues. Manage the weekly beauty upload and all samples entering and leaving the business. Stay in regular contact with the beauty team based in the UK and US, communicating any issues such as damaged/incorrect stock. Perform other duties as required to maintain processes and improve workflow. Facilitate multi-channel activities both Studio and external relationships within wider business, delivering an efficient product collection point service.
Adhere to all stock related processes and procedures, covering the receipt of product into the business. Ensure that high standards and effective operations of the Product Library room are maintained, including accessibility of product arranged by style, colour and designer. Continually improving storage and stock control system; implementing improvements in the overall layout of the Product Library Room. Manage both internal and external product request, continually providing quality assurance through product purchasing and distribution across organisational networks. Maintains accurate and robust stock receipt and dispatch procedures and other integral i.e. loss prevention, movement of stock external and internal. Systematically undertake audit management of product lines including preparations of discrepancies, scans and audit report reconciliation and distributions channels. Produce clear and accurate stock reports to ensure product flow visibility within department. Communicate and follow up on all discrepancy related issues with the Product Library and DC1-Samples Team as a matter of urgency. Maintain good working relations with team, and other departments by communicating effectively i.e. working closely with Studio Coordinators to ensure a smooth upload process and seamless product workflow. Facilitate multi-channel activities both Studio and external relationships within wider business, delivering an efficient product collection point service. Ensuring the needs of the Product Library Manager/Team Leader works positively to meet organisational objectives and maintain market lead. E.g. Product Library Manager to maintain a 1% stock loss against damages. Mentor and induct new starters with organisation processes and procedures. Perform other duties as required to maintain processes and improve workflow. Held additional responsibilities with bespoke projects as identified by senior management. Manage the weekly beauty capacity. Have regular contact with the beauty team based in the UK and US.
Checking in samples. Preparing upload product ready to be used by the styling and studio team. Working closely with the styling and fit team to make sure all product fits as it should. Preparing Product for brand academies for the retail department. Working closely with the retail team to ensure the necessary product is correct for the pre-shooting upload. Applying all necessary steps to ensure the highest possible product care Upkeep of the Product Library – keeping the area tidy and secure. Ensuring no stock discrepancies and processing weekly audits. Dealing with audit reconciliations, working closely with the warehouse team and administering discrepancies. Ensure efficient and timely return of all temporary loaned stock to the warehouse. Maintain good working relations within team and warehouse team.
Support all sales driven programs. Efficient and timely execution of visual directives. Coordination of monthly visual calendar. Maintaining all updates including clothing, accessory and mannequins (both interior and window) Visual/marketing installations. Facilitate and coordinate launch of new lines, products and promotions. Maximize sales and visual impact through optimal arrangement of tables, fixtures, walls and mannequins whilst executing company visual guidelines and directives. Maintain/update floor set shops as merchandise sells through while upholding visual standards Ensure store lighting is properly aimed at merchandise. Assist with training and education of store opening and closing visual standards. Accuracy, timeliness and proper placement of markdowns. Support receiving and processing of shipment. Support accurate and efficient store-to-store transfers and HQ returns. Fixtures, visual supplies and back stock kept organized. Liaise with Store Management merchandise transfer opportunities and maintain accurate records of Visual and Operations Memos. See less
Meet and greet customers and providing high performance hospitality to the V.I.P. customers. Helping back stage- dressing the models for each runway walk with correct outfits. Ensuring celebrity clients were happy – i.e. Hayley Hasslehoff and Whitney Thompson from Americas next top model.
Fully support company’s PR strategy and execute it in different phases Create and curate engaging content Communicate and build relationships with current or prospect clients Effectively utilize company’s social media and blogs Create and distribute press releases Assist in administrative duties Build and update media lists and databases Schedule, coordinate and attend various events Perform research and market analysis activities
Managing a team of 5 colleagues over a weekly basis. Responsible for distributing tasks to the team members and achieving team performance. Managing daily stock deliveries from distribution centres. Product coordination across the network of stores UK based and international warehouses.
Extensive picture research for digital and print content Research from the publication’s archives Create and edit imagery using Photoshop and InDesign Assisting with office tasks when needed Administration and support for both commercial and content teams
Giving great customer services. Opening store accounts with a daily store target in mind. Helping customers with fashion queries and product searches. Helping with the delivery. Serving customers at the till point.
Ensure that customers receive a quality service either face to face adhering to the minimums of customer service. Ensure the shop floor is replenished throughout the day. Continually develop stock knowledge and promotions throughout the store. Processing delivery twice a week. Performing store audits. Using the best seller reports to place new stock on the shop floor.
Providing exceptional levels of customer service, assisting with various enquiries, including the onboarding of new customers and managing retention activities to retain existing. Working to deliver answers to all customers via voice and email, and support the business in our future development of live chat and social media channels. Helping customers to fill out passport forms over the phone. Arranging interviews for first passport interviews. Taking payments for passports and toll crossing over the phone.
Delivering the best experience for customers. Working at the tills. Helping customers feel great in the fitting rooms. Ensuring the departments look fantastic. Confidently advise on our products and services, and fulfil the customer’s every need.
Responsible for giving our customers the best impression and experience. Be the first person customers meet when they enter the store. Assisting customers with queries. Using the till and cashing up.