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A positive and driven individual with proven skills in key stakeholder management and attention to detail, after carrying out a varied role as a Senior Human Resource Coordinator at Lloyds Banking Group. Has in depth knowledge of prioritising and multi-tasking, working efficiently to ensure deadlines are always met. Looking to build on past experiences in events, and bring these transferable skills on the next career step into a creative role.
Achievements Trained two new team members simultaneously, adapting my teaching style to suit their preferred way of learning Played a crucial role in driving down “time to hire” from 24 to 14 days in the last six months Successfully introduced and continue to chair weekly conference calls with key Hiring Managers, tailoring my language and approach to build strong relationships and have optimum influence Processed 1100 extensions in the space of 6 weeks over Christmas, ensuring the relevant funding approvals were in place Conducted an improvement project on the tenure audit; streamlining the process, chairing an implementation conference call with the supplier panel and creating process guides for colleagues Ran Supplier Quarterly Business Review meetings with my manager, presenting how they had scored on KPIs and identifying opportunities for improvement Tasks Engaging with 8 external suppliers on a daily basis, arranging up to 60 interviews a day whilst balancing other responsibilities Confidentially handling terminations and escalations, delivering sensitive information in a professional yet personable way and ensuring timely resolutions Collating Management Information, producing graphs and data using v-lookups in Excel for directors to display and analyse the reasons behind KPIs in contractor population/supplier performance Acting as the Finance Manager’s cover, confirming a manual reconciliation of billed invoices, ensuring the nominal codes for contract postings are correct, conducting timesheet supplier audits and resolving general finance queries Point of escalation to two junior members of staff, evaluating the risk involved in the situation and resolving anything of an appropriate level to limit that escalated to management Regularly prioritising to meet all SLAs for various tasks
Achievements Assisted in the coordination of the successful store opening, which included a 3 day mini-festival that took over Sloane Square Secured media coverage for this event (Vogue, The Telegraph, and others) Whilst working in store between events, implemented a new training technique to increase employee knowledge and sales, whereby colleagues took ownership of clothing departments and conducted weekly training sessions on underperforming merchandise. This resulted in the sales of a jacket going from 2 in the first 3 months, to 6 in the first week of trialling out the method Tasks Arranged caterers and waiters and set up the store for VIP parties Invited influencers to events, targeting those with an audience in keeping with the Club Monaco client profile Worked with the PR team to accommodate celebrity guests; acted as a personal shopper and ensured they were always accompanied when in-store Displayed flexibility and creativity when assisting with visual merchandising on overnight shifts
Achievements Quickly learnt the names and selling points of the merchandise to offer informed advice to customers and secure sales Performed a product performance assessment at the end of day 1 to maximise sales on the second and final day; tweaked the layout of the room to make it more customer friendly and presented heavily stocked products more prominently Tasks Discussed expectations and requirements with the event manager and kept this brief in mind throughout Organised the transportation of the merchandise from the office to the event Set up and stocked the event space, balanced the need for an efficient layout with the importance visual merchandising