About me

Bilingual customer service professional who is passionate about solving problems that help improve user experience. Craving creative challenges, is committed to a future career in UX and looking forward to having the opportunity to explore ideas, make decisions and create solutions. Blending UX with a background in customer service, brings unique insights into real customer problems which will be addressed through design thinking and the design process.

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Work history

Customer satisfaction representativebusuu Limited
Mar 2021London, United KingdomFull Time
• Constantly exceeds and leads KPIs of the customer satisfaction team • Responsible for taking over the Chinese market
Customer service executiveBooking.com
Mar 2020 - Nov 2020London, United KingdomFull Time
• Liaising between accommodations and guests to resolve issues via phone and email • Working above and beyond KPI's, satisfying all parties to a high company standard • Taking ownership and solving problems

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Skills

• Film
• Music
• UX Design
• Foreign Languages
• Teamworking
• Quality Assurance
• Time Management

Education

U
U
Professional DiplomaUX Design Institute
May 2021London, United Kingdom
H
H
Higher DiplomaHong Kong Baptist University
Sep 2014 - Jun 2016Hong Kong
Academy of film Major in post production