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I am a versatile and competent Social Media and Marketing professional with a strong commitment to exceptional Customer Service. I am a BSc Computer Science graduate who is passionate about technology; my previous experience encompasses working in a range of industries including aviation, IT services and recruitment. I am highly resourceful and organised with extensive experience in researching and analysing information. I am an effective communicator, confident in liaising at all levels, both on an individual basis and presenting information to groups.
» Planning and implementing Social Media campaigns on Twitter, Facebook, Pinterest and YouTube. » Building an online presence through Social Media and a company website. » Building and maintaining meaningful relationships with customers through Social Media including answering queries. » Managing a company website and registrations (ticket support) on Eventbrite. » Providing high standard customer care through Social Media channels and via website and e-mail.
» Contributing to the operational objectives to maximise customer volume and financial turnover. » Liaising with a diverse client group to provide a consistently high level of service. » Building and maintaining relationships with priority account holders to ensure repeat and regular business. » Working independently, under pressure in a fast paced and high volume environment. » Operating strictly within legislative compliance relating to responsible gaming, anti-money laundering and data protection.
» Ensuring the ground handling system is kept up to date and that all data is entered accurately. » Performance monitoring and statistical analysis. » Communicating with staff and clients via email, telephone, hand-held radio and in person. » Ensuring adherence to policies including health & safety and security awareness. » Allocation of work to other teams. » Operating flight arrival and departure systems – FIDS & GHS.
» Planning and successfully implementing Social Media strategies, (campaigns) for new and existing clients. » Managing Social Media sites on behalf of clients using relevant social media tools e.g. Buffer, Hootsuite, Sprout Social. » Monitoring trends and searching for brand related materials. » Gathering and analysing data to measure the effectiveness of the above mentioned strategies (Tweriod, Page Insights for Facebook, Google Analytics and similar). » Planning and coordinating innovative campaigns using traditional post, e-mail, Internet, telemarketing, TV commercials, radio and many more. » Overseeing the production of marketing materials for the company and its customers. » Conducting market research, preparing reports, gathering relevant information for current clients. » Organising events, presentations and conferences including co-ordination and management at the final stage. » Advising and negotiating with clients in order to maintain an effective co-operation. » Other duties included: booking meetings, organising travel, managing a budget, preparing Microsoft Power Point presentations, conducting research on the Internet, writing reports and much more.