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- Accountable for working to various targets relating to service provision through advising, supporting and leading Carers. - Overseeing the compliance of the out of hour’s operation to various internal policies and legislative requirements. - Undertaking regular, methodical audits of service provision and processes. Devising subsequent action plans should there be any concerns with results. - Facilitating an exceptional service user experience through monitoring staff approach and efforts. - Ensuring all activities resonate with health and safety guidelines. Devising training plans to staff in the eventuality of update to corporate policy or procedures. - Motivating Carers through employing various initiatives, reward schemes, engaging dialogue and leading by example. Undertaking timely appraisals, highlighting performance in various metrics. - Accountable for ensuring the staff rota matches current and anticipated demands. - Overseeing the recruitment for the department and ensuring all new hires match requirements of the role and organisation. Working to ensure staff attrition targets are hit through effective and engaging leadership. Working with external agencies to the organisation in support of developing and adhering to care plans for service users. Responsible for overseeing quality concerns raised internally or by any service user and liaising with required personnel to mitigate further re-occurrence. Disseminating company information / announcements to the team with full awareness of the need to be engaging. Ensuring all staff adhere to company policies and procedures regarding conduct and capability. Invoking performance management measures in line with personnel policies, should it be required. Partaking in and leading team meetings to discuss and explore any initiatives capable of elevating department productivity and service user experience.
Joined HealthVision UK in Oct 2012, initially as an Out of Hours Care Coordinator. I have since been promoted to the role of Care Coordinator in the Kensal Road office where I have responsibility for coordinating client care provision Westminster area. My primary responsibility is to ensure provision of client care with suitably trained carers; along with a monitoring and oversight function to ensure clients are been appropriately cared for. Key skills in this role are: • Excellent telephone manner coupled with sensitivity and respect for the clients. • Working well under pressure to prioritise requests and requirements with changing circumstances. • Liaising with external agencies to ensure clients are safe and secure within their homes. • Encouraging a professional and friendly relationship between carers and clients to ensure care provision is to the highest standards. • Dealing with unforeseen circumstances in a professional and diplomatic manner. • Ensuring compliance with company procedures at all times.
Key Responsibilities: - Facilitating exceptional customer service at store level to customers, in line with brand standards and customer experience objectives. - Ensuring all activities comply with health and safety and food handling guidelines. - Adhering to sales and service targets set by senior management and providing and gaining insight through dialogue with other Managers as to how these can be exceeded. - Accountable for ensuring all store brand promotion resonates with marketing and brand guidelines. Upskilling all staff in this area to ensure maximum engagement and additional spend from customers. - Consistently evaluating stock levels to ensure they meet real time and anticipated demands. Overseeing the fulfillment of stock and ensuring correct rotation to support wastage / shrinkage targ
First Class degree