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Highly motivated individual with excellent inter-personal skills. Demonstrated ability of working in and managing a team. Diligent time management and detail oriented with strong track record of delivering and completing projects on time, within budget and under pressure. Solid business acumen having negotiated multiple deals with suppliers and expanded distribution platform. Client centric approach leading to growth in sales.
Personally dealing and assisting VIP clientele, upselling vertical luxury services and increasing customer loyalty by implementing interaction improvements. Responsible for establishing the company and the relative brand awareness on the market through social media campaigns and email marketing. Accomplishments: 1. Successfully operated with different venues in Dubai. 2. Obtained several collaborations and deals with top hospitality and entertainment locations. 3. Leading sales team conducting research projects based on clients preferences. 4. Built and maintained heathy relationships while interfacing confidently with people of diverse levels and backgrounds, resulting in increased the business. 5. Solved all major customer problems and queries that subordi-nates were not able to solve, resulting in increased customer satisfaction and return visit.
Responsible for executing and managing all logistics associated with participating in Exhibitions as well as representing the Firm at Exhibitions. Manage sales team and vendor relations. Accomplishments: 1. Successfully operated at the Maison et Objet Exhibition in Paris in September 2017 2. Expanded distribution network by successfully negotiating distribution deals with leading department stores in the United States, the Middle East and all over Europe with contract estimated worth in excess of GBP £60 000. 3. Support distribution partners with marketing and sales collateral. 4. Established well defined sales process for discovery, qualification and negotiation of opportunities. 5. Negotiated terms and conditions with suppliers in accordance with company policy and guidelines. 6. Managed inventory
Supporting Store Manager running the business. Building and maintaining relationships with designers and well-known brands such as Baccarat, Villari, Christofle, Eichholtz, Lalique, Anna NY, L’Objet, Vistosi and Elisabetta Franchi. Responsible for establishing a digital presence for the Firm and defining a Social Media strategy. Responsible for creating an Omni Channel Strategy to encourage customers to use online platforms for purchases Leading a sales team in terms of mentoring / guidance and setting a sales strategy to drive sales at an optimum customer experience. Accomplishments: 1. Set up social media platform presence on Instagram and Facebook and sponsored campaigns. 2. Utilized Adobe Analytics for relevant individual messaging to high net worth customers. 3. Assisted in designing a seem-less online customer journey. 4. Analysed customer data and defined targeted social media strategy. 5. Focused social media advertising to relevant audience worldwide with emphasis on the Middle East. 6. Promoted Events, Newsletter and PR using digital platforms. 7. Managed website and online customer orders. 8. Collaborated with the Store manager during the process of buying new stock, based on customer trends and market factors. 9. Leading sales team conducting research projects on product, merchandise and trends.