A lead product and experience design consultant delivering solutions with clients including John Lewis, Ticketmaster, Net-a-Porter, Virgin Media, Sainsburys, L&G & NOW TV.
Working with the business to help them deliver customer focussed products and services. Identifying and the solving problems for both the customers and the business.
20 years experience design and delivering digital products to clients both agency and client side.
A deep understanding of ideation methodologies, design sprints, prototyping, agile product development, Service Design and user experience. Passionate about product innovation, technology and improving customer experiences and changing business systems and processes.
Expert knowledge of building successful products and services for major UK retailers.
Client workshops, Usability Lab Studies (working with UX Researchers), Customer testing and stakeholder management.
A growing interest in EV and New Energy Vehicles and the technology supporting this industry.
Agile qualified with a focus on designing great products that solve problems for the customer as well as the business. Focused and professional with excellent stakeholder management skills and team leadership experience. A senior manager who consults with the business, advising on how to best run agile teams, set up user testing and iterate the product development process. A problem solver and a good communicator.
Currently working for John Lewis on their iOS Universal App. Previously at Net-A-Porter leading the product development and service design of a complex tool for the buyers and merchandisers. Prior to that I worked for Virgin Media across a wide range of mobile, tablet and desktop customer-facing products and ran a team of 12 UX & UI Designers. I also worked with NOW TV designing from scratch the customer experience when purchasing broadband and TV online. Sainsbury’s projects include Checkout, Order Amends & Bagless Delivery, Nectar & Store Locator using Google Maps.
Work history
Lead UXJohn Lewis & Partners
London, United KingdomFreelance
- Contact Centre & Self-Serve Service Designer (people & process focus back and front stage)
- Senior stakeholder management, pitching & presenting
- UX Strategy - identifying problems, validating, quantifying & measuring success
- Research & insight into existing customer problems. Understanding customer intent
- Reduce calls and drive more customers to self serve using our digital products
- Service Design approach working across channels & teams
- Online/ Product & Contact Centre Teams working together
- Running workshops, researching & analytics
- Strategy and roadmaps for team & project objectives
Lead UX DesignerJohn Lewis & Partners
London, United KingdomFreelance
Lead UX Designer on the iOS Apps Team. John Lewis Head Office.
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Skills
- Agile UX
- Usability Analysis
- Usability Testing
- Stakeholder Management
- Mobile UX
- Product Design
- IOS Android
- Apps
- Management
- Service Design
Education
G
G
BA DesignGoldsmiths College
- London, United Kingdom
Design degree which I studied at Goldsmiths College, London.