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• Line management of 4 people, overseeing and delivering projects across a directorate of four sections. • Delivering human-centred design for internal operational guidance and forms, including the development of a style guide. • End-to-end UX design of the intranet knowledge library platform, following workshops with the end-users. • Creative director and designer of an award-winning customer service event, including the development of original games for delivery in workshops to 160 people over two days. • Presentation design for senior management. • Managed several complex interlocking work-streams for simultaneous delivery: 1) Balancing competing interests to ensure operational effectiveness and compliance with legislation, whilst managing expectations. 2) Co-ordinating changes to the case management system, managing the publication of documents, and liaising with the Comms team to arrange for external stakeholder engagement. 3) Developing an interactive staff tool to guide people through the lifecycle of collecting evidence, and introducing email templates to streamline the process for end-users and reduce waste. 4) Delivering training on complex legal principles in accessible language to different audiences, using a fun presentation style.
Training in the Adobe Creative Suite, graphic design principles, and industry techniques through a range of sample briefs, including digital and print.