Alison Van Rijn

CRM Executive

  • LocationLondon, United Kingdom



  • Digital Media
  • Marketing PR
  • Digital Content
  • Editing
  • CRM
  • Design
  • Email Marketing
  • Html
  • Marketing
  • Marketing Strategy
  • Post Production
  • Final Cut Pro
  • Photoshop
  • Customer Journey
  • CRM Campaigns

Work history


CRM Executive

Outdoor Cycle Concepts Ltd

Feb 2016
  • I currently work as the CRM Executive for the following retail brands, Snow+Rock, CycleSurgery, and Runners Need brands held under Outdoor & Cycle Concepts Ltd. My primary responsibility is to own all email development, delivery, and reporting across the three brands, in addition to maintaining each of the individual CRM programmes. I am also assisting in the migration of our current email service provider to Adobe Campaign. • Code HTML marketing campaign emails • Liaise with brand managers, creative studio and content teams to brief, design, and approve email content • Schedule emails and maintain customer segmentation in ESP platform - RedEye / Adobe Campaign • Test and proof all emails for accuracy and browser/client compatibility • Analyze campaign data specifically relating to email engagement • Plan improvements to campaign emails and test for improved open/click through rates • Responsible for weekly email tracking and business reporting via Google Analytics • Create and manage life cycle emails to enhance the customer journey


Multimedia Developer Inc

Jun 2014 - Oct 2015
  • My primary responsibility as a Multimedia Developer was to ensure high conversion rates for email and digital marketing for IT and project management training products. This was achieved by overhauling the outdated company mail design, and instigating numerous targeted campaigns for different demographics to ensure the highest possible conversion rate for the effort spent in designing novel campaigns. The new designs and campaigns I produced during my tenure in several months managed to double our profits on certain products. I also maintained my previous responsibilities as Studio Operator/Video Editor. I was required to balanced my new role and expansion of responsibilities, whilst not diminishing my effectiveness in either. • Designed and coded HTML emails for company's email marketing suite • Planned, set and launched emails for weekly distribution using Vertical Response • Reorganized and actively managed emailing list • Wrote content for, managed relationships and scheduled campaigns with LinkedIn group leaders • Developed and managed content for company social media accounts (including Facebook, Twitter, YouTube and LinkedIn) • Configured and edited website landing pages based on individual campaigns • Assisted in the generation of leads using VanillaSoft • Continued my responsibilities as Studio Operator/Video Editor


Studio Operator & Video Editor Inc

May 2011 - May 2014
  • I acted as the primary studio operator directing instructional talent in educational IT and project management training video productions. Worked closely with the Production Team Leader and Director of Operations in all productions from start (pre-production: contacting talent before arrival, organizing course content) to finish (post-production: editing training videos, and other release preparations). • Directed and filmed one-on-one training sessions with Instructional talent in a full video production studio • Fully edited and prepared training products for final release and online distribution • Wrote, provided voice-over, and edited all marketing videos for the company and partner company’s websites and YouTube pages • Assisted administration with processing orders, shipping packages, and imaging DVDs when needed



Media Production

Quinnipiac University

Jul 2005 - Apr 2009
  • Communications



Broadcast Education Association Honorable Mention

  • This award was presented to myself and 13 peers at Quinnipiac University after submitting our documentary Children of South Africa as part of our Media Production course that semester. During the winter holiday we travelled to South Africa to shoot the production. Upon return we wrote and edited the film together.