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I am Amal, am passionate about using the design approach for creating and implementing seamless, innovative and evidence-based solutions that would make life easier and more delightful for individuals, and systems more optimized, profitable and sustainable for organizations. I am a multicultural service designer with expertise in service design, policy innovation, strategy development and capacity building in the private, public and nonprofit organizations as well as academic institutions. I am the product of an environment that is based on diversity. Born and raised in Lebanon in the Middle East, I had the opportunity to live, study and work in the Arab World, the USA and Europe.. In my free time, I enjoy walking in the nature, exploring new places, and painting. My CV and portfolio outline my expertise as a Service Designer, UX Researcher and a Public Sector Reform & Development Consultant. They also document few of many projects I contributed to throughout my career, on the design, implementation and evaluation levels.