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My expertise is within the field of social media and I specialise in community management and the development and implementation of social media strategies that engage beneficiaries, customers and the wider public. My passion is for reaching audiences by using engaging and creative storytelling. I also have a strong interest in producing audiovisual content which is reflected in my recent work as a video producer. I enjoy connecting with a diverse range of online audiences and also face-to-face with clients and internal stakeholders. My additional skills as a theatre maker, writer, comedian and workshop facilitator enable me to communicate in creative and effective ways.Locked Pro Plan feature
Freelance writer and performer 2016- BODIY - Milk Presents Theatre R&D - Derby Theatre 2015 - Flower Be Bees a Nigel and Louise commission as part of Yard Theatre Walkie Talkie Festival 2015 - Performer 2 Celebration Florida by Greg Wohead at Yard Theatre 2014 - Performer 0 Intertwined Populace Theatre Dir by Tom Ross Williams 2013/14 - Various scratch performances of solo show WLTM including Peckham Bussey Building, Scratch That Hackney, and the Blue Elephant Theatre 2013 - Freddie Mercury performance piece as part of Probing Elvis /DIY10 Project run by Live Arts Development Agency, with Louise Mari and Nigel Barrett (SHUNT) at EXPERIMENTICA Arts Festival, Chapter Arts Centre, Cardiff 2013 - Solo show RISKUJ , BAC Freshly Scratched Summer Cook Up , Louise Mari 2013 - Birdie, WAREHOUSING BY CHARLOTTE COATES , Sheer Drop Theatre , Tom Latter 2012 - Police Officer , STANDER, Louise and Nigel, Louise Mari and Nigel Barrett 2012 - Tracy- one person show, WANNABE (SELF-WRITTEN), BAC Freshly Scratched, Louise Mari 2012 - Toby, SURPISE, Made from scratch , Mark Conway 2011 - TV - Badger, Lip Service, BBC Three/ Kudos Productions, Sally Abrahami 2010 - Dotty, Claire, Carrie, RAISING YOUR GAME, The Garnett Foundation, Nigel Miles-Thomas 2009 - Dotty, Claire, Carrie, RAISING YOUR GAME, The Garnett Foundation, Nigel Miles-Thomas 2008 - Donkey, Ugly Sister, Prince , MORE GRIMM TALES, Theatr Iolo, Kevin Lewis 2008 - Seyton/Witch, MACBETH, Royal Welsh College of Music and Drama, Martin Houghton 2008 - Kathryn Foxton, SPLENDOUR, RWCMD, Tom Daley 2007 - Eva Schliesinger, KINDERTRANSPORT, RWCMD, Caroline Leslie 2007 - Florence Boothroyd, BILLY LIAR, Royal Welsh College Of Music And Drama, Kate Wild 2007 - Miss. Prism, THE IMPORTANCE OF BEING EARNEST, Royal Welsh College Of Music And Drama, Martin Houghton 2004 - Tulip, ECLIPSE, National Theatre Gap Year Company, Lawrence Till 2003 - Self/ Comic, SO YOU THINK YOU'RE FUNNY SEMI-FINALS, Channel 4/ Gilded Balloon
Story producer for “Kings of Drag” documentary with Calibrate Films (Official Selection: Sheffield Doc/Fest MarketPlayer) Co-producer of “New Genderation" Panel for Calibrate/Mandrake Films (Sheffield Doc Fest 2016) Creative Video Producer: AIDF Social Media Campaign Video (36,000+ Facebook Views, 750+ Facebook Likes, 164+ Comments) Key Skills: Social media consultation, interviewing, camera assisting, researching, video editing
Key Achievements Devising and implementing creative & engaging social media strategy based on needs of the charity’s online audiences - I have grown their Facebook community by 15,000 likes - Increased Twitter followers by 12,000 - Audiences for platforms grow on a daily basis Implementation of social media strategy and activity for Tax Credits Cuts campaign - Seeding discussion threads,sharing info-graphics and creating compelling written CTA - 6,000 e-petition signatures, 346 twitter actions - 58,334 Facebook users and 26,448 Twitter users reached Delivery of social media strategy & activity for “Stop the DLA Takeaway” campaign - Sharing infographics, creating online discussions,writing compelling CTA - Production of DLA Myth Busting" podcast 3,238 plays to date - 89,000 reached - Social media posts gained 1,416 likes, 536 shares and 119 comments Key Skills Online Community Management and Moderation - Creation and implementation of community guidelines inclusive of conflict management & responding to queries & complaints - Using intelligence about audiences to create timely & relevant content optimising reach, impact & engagement - Facilitation of community discussions to generate peer to peer support - Creation and implementation of working strategies with service delivery teams to provide specialist advice to users - Effective Management of partnerships with affiliate organisations Social Media Strategy - Working with a diverse range of stakeholders to establish KPIS - Identifying target audiences & devising creative approaches to reach them using insights from analytics tools & user feedback - Project management - Development and implementation of social media risk management plans - Producing reports for management information,learning & funders - Providing evaluation & recommendations for social media presences Training Delivery - Providing social media expertise for public facing training materials & internal training workshops
• I project managed the set-up of the IT helpdesk ticketing platform • I managed the IT helpdesk, triaging and delegating tasks as appropriate •I responded to and resolved first line IT support queries from across the organisation, utilising my customer service skills •I produced IT video tutorials and written learning materials, which are used by staff on induction and to assist with troubleshooting
Call handling and customer service in a busy call centre for a variety of clients - Managing and responding to customer queries and complaints - Taking payments securely over the phone - Escalating any serious complaints efficiently to management
I was trained as a professional actor and achieved a 2:1 at BA Hons degree level
11 GCSE's including Maths, English, History, Science, Drama, RE, French.