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Euromonitor International is the global leader in strategy research for consumer markets. With industry analysts in over 80 countries, we provide our clients with in-depth quantitative and qualitative research, allowing them to confidently make strategic decisions. I am accountable for managing and servicing a pool of 15 clients within the fashion, beauty and well-being industries. - Maintaining healthy relationships and service excellence so that they renew their services. - Identifying cross sell opportunities and adding them to our portfolio to maximize Euromonitor’s revenue potential. - Pursuing the goal of growing and cultivating these relationships with Euromonitor as strategic partners instead of just clients, and moving them to our key accounts team. Project Management & Delivery I effectively manage the day-to-day running of projects, collaborating with internal and external resources and ensuring that strategic deliverables are on time and within budget. This is done by understanding the client’s strategic needs and necessary business outcomes, working with our internal marketing, sales and research departments to brainstorm and share ideas on how to tackle various issues, creating and delivering live and virtual presentations and having clear next steps and timelines with key stakeholders within the client’s company. Client Servicing & Commercial Management I act as the first point of contact for my entire client pool and therefore my level of service is always on point as it is often the determining factor on whether a client will renew and grow their services with us. This involves constantly being aware of the overall health of my client pool and continually engaging with clients to build strong relationships which allow me to understand their needs and how they would like to work with us as well as surface any potential setbacks (e.g. budget cuts, company mergers or acquisitions, changes within management or strategic initiatives) which could lead to a loss of revenue for Euromonitor. Since I am able to locate these problems early on, I can take preventative action as well as understand where further revenue opportunities may lie. My ongoing commitment to service excellence, commercial drive, as well as forward-looking approach in terms of my service plans and prioritisation of client projects allowed me to over exceed on both my renewal business and new business goals of 2016 so far. Internal Business Development Working closely with the sales, marketing and research departments within Euromonitor is one the most important aspects of my job. Making sure that the entire team is collaborating and sharing their individually collected knowledge regarding service excellence, prioritisation, procurement process, market research, and client feedback is what pushed our team to achieve over 85% of our collective annual goal to date.
CEB is the world’s leading member-based advisory company. Working with clients across more than 88% of the Fortune 500, 50% of the Dow Jones Asian Titans and 85% of the FTSE 100 by effectively optimizing talent investments, creating new sources of efficiency, reducing risk and enabling and accelerating growth. I was accountable for managing and servicing 48 clients including companies such as British Airways, VF Corporation and Arcadia Group. - Maintaining healthy relationships and service excellence so that they renew their services. - Identifying cross sell opportunities and adding them to our portfolio to maximize CEB’s revenue potential. - Managing two junior account executives, making sure that they understand the basics of account management, able to hit their own renewal and new business targets and ensuring that they are on the path to becoming individual contributors of the team. - Awarded top performing Account Management Specialist of 2014 within EMEA.
I worked alongside an Account Director to service a pool of 92 members including companies such as Diageo, HSBC, International Consolidated Airlines Group, and Coty. - Assisted my Account Director in maintaining the relationships we had with our clients, running calls and meetings with key seconds within the company to scope out any areas we can further support them and gather background information to create presentations and meeting agendas. - Helped identify, schedule meetings, research, and prep my Account Director regarding any cross sell opportunities to increase our portfolio revenue.
Shorex is a B2B events and conference planning company, focusing on various sectors including lifestyle, finance and wealth management. I was involved in planning the launch of a B2B trade show and conference called the Organic & Natural Beauty Show. The launch event was held in June 2013 and was extremely successful. We had around 70 international exhibitors and a highly sought after 2-day conference programme made up of 20 prestigious industry speakers. Senior-level industry professionals from all over the world attended the event, and the total visitor count over the 2- day event was around 4,500. Sales I was in charge of the sales team and selling event space, speaking slots at our professional conferences, advertising and sponsorship packages to various international luxury companies and associations within the organic and natural beauty industry. This involved researching potential clients, understanding their marketing strategy, and pitching them so that they can understand the benefit of participating at the Organic & Natural Beauty Show. Conference Production Not only was I in charge of speaker acquisition and sponsorship for our professional conferences but I also had to research relevant topics and themes our conferences would cover. This involved focusing on various industry associations, high-level industry professionals, and conducting a lot of market research to make sure that our delegates would be interested in the topics. Marketing I worked closely with the marketing and PR teams for the event by making sure that all of our brands and the event were correctly represented via PR releases and social media campaigns. The campaigns were targeted to buyers, retailers, distributors, etc. within the industry, so that the relevant audience would be present at the show and conference programme.