Work history
Business Development Account Manager
London, United KingdomFull Time
Euromonitor International is the global leader in strategy research for consumer markets. With industry analysts in over 80 countries, we provide our clients with in-depth quantitative and qualitative research, allowing them to confidently make strategic decisions.
I am accountable for managing and servicing a pool of 15 clients within the fashion, beauty and well-being industries.
- Maintaining healthy relationships and service excellence so that they renew their services.
- Identifying cross sell opportunities and adding them to our portfolio to maximize Euromonitor’s revenue potential.
- Pursuing the goal of growing and cultivating these relationships with Euromonitor as strategic partners instead of just clients, and moving them to our key accounts team.
Project Management & Delivery
I effectively manage the day-to-day running of projects, collaborating with internal and external resources and ensuring that strategic deliverables are on time and within budget.
This is done by understanding the client’s strategic needs and necessary business outcomes, working with our internal marketing, sales and research departments to brainstorm and share ideas on how to tackle various issues, creating and delivering live and virtual presentations and having clear next steps and timelines with key stakeholders within the client’s company.
Client Servicing & Commercial Management
I act as the first point of contact for my entire client pool and therefore my level of service is always on point as it is often the determining factor on whether a client will renew and grow their services with us.
This involves constantly being aware of the overall health of my client pool and continually engaging with clients to build strong relationships which allow me to understand their needs and how they would like to work with us as well as surface any potential setbacks (e.g. budget cuts, company mergers or acquisitions, changes within management or strategic initiatives) which could lead to a loss of revenue for Euromonitor. Since I am able to locate these problems early on, I can take preventative action as well as understand where further revenue opportunities may lie.
My ongoing commitment to service excellence, commercial drive, as well as forward-looking approach in terms of my service plans and prioritisation of client projects allowed me to over exceed on both my renewal business and new business goals of 2016 so far.
Internal Business Development
Working closely with the sales, marketing and research departments within Euromonitor is one the most important aspects of my job. Making sure that the entire team is collaborating and sharing their individually collected knowledge regarding service excellence, prioritisation, procurement process, market research, and client feedback is what pushed our team to achieve over 85% of our collective annual goal to date.
Junior Account Manager
- London, United KingdomFull Time
CEB is the world’s leading member-based advisory company. Working with clients across more than 88% of the Fortune 500, 50% of the Dow Jones Asian Titans and 85% of the FTSE
100 by effectively optimizing talent investments, creating new sources of efficiency, reducing risk and enabling and accelerating growth.
I was accountable for managing and servicing 48 clients including companies such as British
Airways, VF Corporation and Arcadia Group.
- Maintaining healthy relationships and service excellence so that they renew their services.
- Identifying cross sell opportunities and adding them to our portfolio to maximize CEB’s revenue potential.
- Managing two junior account executives, making sure that they understand the basics of account management, able to hit their own renewal and new business targets and ensuring that they are on the path to becoming individual contributors of the team.
- Awarded top performing Account Management Specialist of 2014 within EMEA.
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Skills
- Client Acquisition
- Client Development
- Commercial Strategy
- Strategy and Planning
- Commercial Negotiation
- Project Management
- Business Development
- Marketing
Education
BSc Psychology
- London, United Kingdom
Awards
Top Performing Account Management Specialist in EMEA