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Personal Statement I’m a dynamic, highly organised, creative individual seeking a responsible role in an evolving organisation. I have the experience to be able to think strategically and commercially, with a highly organised and methodical approach to meet deadlines and targets. I am looking for a new positon that will utilise my experience and skills to produce results and exceed expectations. Key Skills •Highly Organised and excellent multi-tasker. Able to streamline working practice •Excellent communication and interpersonal skills; capable of establishing rapport at all levels •Ability to work under pressure in a highly demanding environment. •High-degree of self-motivation and drive with demonstrable initiative. •Commercially aware with a sound strategical approach to business •Account Management, including external and internal relationships and supplier negotiation •Project Management and Delivery •Key financial skills, such as Audits, PnL, KPIS, Budget Management, SLAs, Nominal, Purchase and Sales Ledger, Sales forecasting, Cash Handling, Banking, Stock holding and reporting •Client liaison expertise, with proven sales and negotiation ability •Ability to train and lead a team, able to quickly assess talent, coach, develop and manage performance •Highly skilled and proven Product Developer and Buyer •High level of IT Skills and ability to learn quickly •Confident yet personable; fun team player
After a triumphant eleven-year long 'Save Dreamland' campaign by The Dreamland Trust and the local community, a re-imagined Dreamland, Margate opened on June 19th 2015. Led by the team at Hemingway Design, the new Dreamland is a totally unique vintage-style amusement park unlike anywhere in the UK, with amusement rides spanning 1910 - 1990, classic side shows, eateries and evocative spaces set within a landscape capable of hosting national festivals and major events. Key Responsibilities of Role: •To project manage the creation of a unique shopping experience and environment, in keeping with the Dreamland brand and its values from the inception, to opening and beyond. •To create a luxury brand through clever buying and using merchandising techniques to create and maintain strong visual and creative standards •Analyse and interpret consumer buying patterns and predict future trends •Run all operational and logistical aspects of the retail outlet and all satellite units across the park offer •Management of Retail Junior Management team and wider retail team including 15 seasonal staff
Turner Contemporary is a dynamic visual arts organisation that believes in making art open, relevant and fulfilling for all. Inspired by JMW Turner’s sense of enquiry, the gallery offers a space for everyone to embrace their curiosity and to discover different ways of seeing, thinking and learning. Working for the Enterprises Commercial side of the business, I was responsible for curating a shop offer to maximize income revenue to support the charity side of the business, whilst remaining true to the galleries strong brand and core values through educating the consumer to buy better and invest in local talented artist and makers with engaging product development. Starting in a temporary position as the Retail Supervisor on a 3 month contract, before being promoted to head of the department with my Retail Management permanent position. Key Responsibilities of the Role consisted of; •Running all operational aspects of the retail function within the gallery. •Managing and motivating a core Team of 5 •Responsible for management and setting of budgets, sales, PNL and KPIs •Lead buyer and Product Developer •Ensuring stock turn maximised investment in stock back to profit, and auditing stock holding levels
Working within the accounts division of the multi-franchise dealership side of John Parker and Sons business specialising in mid-range Japanese retail and commercial vehicles, selling Mazda, Hyundai, Mitsubishi, Subaru and Isuzu Vehicles. I ensured all aspects of the day to day running of the dealership were effectively and swiftly dealt with, as well as supporting the Finance Controller with sales, nominal and purchase ledger management. Other Duties included, but not exhaustive of the list below; •Month end reporting including posting a monthly stock holding figure to Dealer Principal. Processing invoices for parts, sales and servicing departments, vehicle taxing and credit control. •All aspects of Office and facilities Management, including design, sign off and ordering all business literature and stationary •Marketing, including creating all marketing mail shots, letter literature sent to customers, radio adverts and event planning for launch days •Sales Reporting to Manufacturers •Administered warranty policies and sales reported figures to manufacturers •Placed purchase orders for all new and used stock and sale order vehicles •Credit control and invoice processing •Management of CRM system •PA to Dealer Principal, including diary management, travel and hotel booking, email management and any ad hoc duties as required •Part time AAT qualifications were being studied at time of position.
Lookfantastic.com is an online hair and beauty retailer, specialising in luxury products from around the World. Started work as Deputy Customer Service Manager on a 3 month temporary basis, before garnering a new permanent position as Senior Ecommerce Executive, with the desire being that I would streamline and introduce new policies and procedures within the internal departments to cut costs whilst maintaining commerciality. Key Achievements in this position; •Responsible for the implementation of a new Returns Team of 2 office staff and 3 Goods in Warehouse Staff. Created stock and customer service policies and trained all staff on these new procedures •New Returns procedures regarding lost and damaged customer claims reduced dramatically from 23% to 3% in the first month of new systems going live. Forecast figures for Returns Team claims would save the company roughly £9’000 in the first year. •Designed a new email system with the IT department that allowed the customer service team to reply to emails within 48 hours and increased productively by 50% in one month, matching our competitor’s response times. •Negotiated with our suppliers and Manufacturers directly to streamline returns procedure and maintain stock flow from manufacturer to customer, e.g. Damaged/faulty GHD’s returned directly to manufacturer saving the company £1300 in the first month. •In depth risk analysis and pattern trend spotting of Fraud activity allowed new prevention measures to be put in place that lowered the companies loss to fraud by 15% in first 2 months
Completed 2 years BA (Hons) Arts& Humanities at University of Sussex
2002-2004 4 A-Levels all grade B at Chaucer Technology School 1997-2002 10 GCSE’s Grades A-C at Chaucer Technology School