Whilst at Starbucks I have been able to further my understanding of business by becoming aware of the nature of upselling and meeting weekly goals. Working in an environment that can sometimes be incredibly demanding and pressuring means I know how to work well within a team and delegate roles in order to create a calm, productive working environment. On the reverse of this, when things do not run according to plan, my experience with irate customers has helped to develop my customer service skills. At Starbucks I have also gained experience in creating displays, both with food and merchandise, creating something that is visually appealing for customers whilst also producing something that showcases our products.
I was brought on board of a very small production team to create Trapstar’s ‘After The Battle Comes The Glory’ show during Paris fashion week in association with Puma. Based in London, we were given a week to put the show together and managed to create something extraordinary when we traveled to Paris. Whilst creating the show my role included: • Securing staff such as makeup artists, hair assistants, security, musicians & waiting staff. • Internationally sourcing services and furniture. • Entertaining guest and making sure their every need was seen to. • Sourcing visual features for the presentation. • Negotiating contracts and liaising with external services. • Performing any last minute tasks e.g. collecting rider items. • Working with set design in order to assure a successful show. • Working productively under pressure, focusing at all times to ensure deadlines are met.
At the beginning of September a small village called Portmeirion in the north of Wales is taken over by Festival No. 6, an event that curates a wide variety of music, creative opportunities and guest speakers for attendees to enjoy. Whilst working there as an accreditation assistant some of my duties included: • Accrediting members of staff, crew and those on artist guest list. • Arranging accreditation packs for agents to pick up at short notice. • Managing and monitoring all forms of accreditation e.g. wristbands, laminates, parking permits. • Providing excellent customer service and giving an impeccable first impression of the festival. • Having extensive knowledge of the event to provide attendees with the best information possible.
Wilderness is a sumptuous festival that combines the finest elements of music, food, arts and intellect. Whilst working on the Information team at the festival, providing the finest service to 20,000 attendees and supervising a group of volunteers, other duties involved. • Dealing with inquiries and confirmations for festival workshops. • Updating the customer information on the information database. • Providing customers with information on the festival, ranging from performance times to workshop descriptions and site layout. • Ensuring each attendee of the festival was given the best experience possible, whether it be professionally handling customer complaints, handling and logging items in the Lost and or helping out with a general inquiry.