Work history
Barista
Whilst at Starbucks I have been able to further my understanding of business by becoming aware of the nature of upselling and meeting weekly goals. Working in an environment that can sometimes be incredibly demanding and pressuring means I know how to work well within a team and delegate roles in order to create a calm, productive working environment. On the reverse of this, when things do not run according to plan, my experience with irate customers has helped to develop my customer service skills. At Starbucks I have also gained experience in creating displays, both with food and merchandise, creating something that is visually appealing for customers whilst also producing something that showcases our products.
Event Administration Assistant Festival No. 6Broadwick Live
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At the beginning of September a small village called Portmeirion in the north of Wales is taken over by Festival No. 6, an event that curates a wide variety of music, creative opportunities and guest speakers for attendees to enjoy. Whilst working there as an accreditation assistant some of my duties included:
• Accrediting members of staff, crew and those on artist guest list.
• Arranging accreditation packs for agents to pick up at short notice.
• Managing and monitoring all forms of accreditation e.g. wristbands, laminates, parking permits.
• Providing excellent customer service and giving an impeccable first impression of the festival.
• Having extensive knowledge of the event to provide attendees with the best information possible.
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Skills
- Events
- Film
- Visual Arts
- Live Event
- Music Event
- Client Services
- Problem Solving
- Coordination
- Event Organisation
- Event Planning
- Excel
- Office
- Powerpoint
- Word
- Customer Service
Education
English American Literature with Film
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BA Hons
English Literature, Media Studies, History, Psychology
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A-Levels