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Highly organised and confident individual with a hunger to work in a fast paced and growing environment; I am an extremely quick learner and my flexible attitude and enthusiasm enables me to respond well under pressure and manage any situation I find myself in. I have excellent communications skills, and have developed outstanding office skills in previous roles both under creative and corporate career paths. I am currently seeking a more stimulating and creative environment to work in.
Executive Search Firm Head of Account Management & Business Development Jul 2016 – to date o Manage the CEO’s client accounts and revenue projection o Manage the entire Account Management plan for the company for both existing and target accounts and reporting it weekly to the office o Managing the administration of the hiring strategy with the CEO and Managing Partner o Ensure new hires in London and New York are fully integrated into the Business development plan and account management program and report on their progress, concentrating on full integration of international offices and their parallel working alongside one another o Ensure Search databases and other sales management tools are constantly updated and business development recorded in writing o Developing and implementing an effective tool and strategy to significantly improve the Company’s business development for all the revenue producing employees, which include: o Identification of key clients o Identification of target clients o Monitoring of all fee producers weekly activity including calls, meetings, pitches and conversion rates o Research and reporting support to all colleagues in all sectors including: financial, commercial, not-for-profit, industrial and technology o Continued Executive Assistant responsibilities alongside and on top of this Executive Assistant Jan 2016 – Jul 2016 o Provide support in a professional and confident manner to the Managing Partners, Chairmans, Directors, Vice-Presidents and Associates of the company o High level of responsibility in managing complex diaries for the above titles, co-ordination of meetings involving both internal and external executives. Management of over 10 departmental schedules o Active role in managing client relationships, regular interaction with executives and clients at the highest level including face to face, over the phone and via email o Telephone screening, dealing with general enquiries and setting up of video conferences / Skype / WebEx o Expense processing, currency converting and tracking of expenditure o Management of travel booking for both international and continental trips o Hotel bookings and research into hotels and restaurants, comparing prices, ratings and reviews o First class accurate typing with correct use of grammar and an eye for detail – used when proofing letters, reports, candidate profiles and appraisals, job specs and progress reports. Touch typing ability o Preparation of confidential correspondence and internal / external presentation materials o Support to the Finance Director in any operational or financial issues o Confident skills on PowerPoint Presentations, Microsoft Word and Excel spread sheet o Microsoft Outlook savvy, with daily use of it including emails, calendars, scheduling, appointments, different time zone calendar management o Sole responsibility of three meeting rooms, organisation of every meeting taking place in them, management of each calendar for each room on a daily basis o Keeping up to date records of people / companies / searches / candidates / clients on Encore (database with over 10, 000 entries), consistent and relevant information to always be produced efficiently and accurately o CV formatting o Assisting in preparation of Search related documents including pitches and reports: research candidates and draw up timelines, order alphabetically and create a user friendly structure to present to the Client o Office Manager responsibilities: stationary ordering, technical help with computers & blackberry’s, event management, some catering management, seating plan allocation and hot-desking management o To meet and introduce myself to every client and candidate visiting the company for a meeting, ensuring I am always extremely well presented and at tentative o Consistent stamina and resilience provided to support a corporate and executive office with 100% of my capability and enthusiasm at all times
Shoe Brand E-Commerce Manager and Marketing Assistant Jun 2015 – Dec 2015 E-Commerce Assistant Jan 2015 – Jun 2015 Responsibilities and areas of management: o Website director – sole responsibility for the updating, uploading and merchandising of products online. Including images, copy, size guides and care specification o Manage Google Analytics and Google AdWords on a weekly basis – analysing data and trends to collect and log in excel spreadsheets. Report and implement this information to improve on website experience and click paths o Ecommerce manager – overseeing a team of pick, pack and despatching for online orders, also self involved. Processing refunds and exchanges; ensure payments are trustworthy and check for fraud. Booking with three different types of shipping methods, in land and internationally on a daily basis o Ensure weekly and monthly targets are met. Devise marketing and financial strategies to drive sales to reach optimum revenue o Email marketing manager – directly managing the marketing calendar and planning online newsletters, working in conjunction with platform provider Dot Mailer. Relating to seasonal trends and catalogues o Affiliate marketing manager – currently running the affiliate marketing programme, ensuring affiliates are up to date with marketing banners and the calendar. Responsible for researching and obtaining relevant new affiliates o Allocation and movement of stock, ensuring stores have sufficient stock and that all stock is accounted for and monthly stocktake is successful, oversee stock replenishment o Customer services manager – ensuring telephone calls and emails are answered to with the utmost premium service. Receiving telephone sales and advising customers on product queries and questions. Online chat responder for the brand with customers online o Organise seasonal product, worn imagery photo shoots. Liaison with modelling agencies, photographers and studio spaces. Assist with styling of products o Social Media assistant – ensuring social media profiles are updated daily including Instagram, Facebook, Pinterest and Twitter o Blog assistant – weekly update blog content, writing up on recent brand endeavours, news and relevant information to collections and fashion o Assist with retail – occasionally work in store on shop floor. Face to face meeting with customers and clients and working with the till. Organising layout of shop floor and arrangement of shop window o Assist with press send outs and wholesale orders
Responsibilities: o Unconditional offer of employment on completion of university for full time contract position o Managed both female and male models within all divisions: mainboard, debut, commercial & body o Gained my own board of clients by client cold calling PR agencies, casting directors, photographers, fashion brands and production companies o Negotiated and accounted for rates between clients depending on models experience and level o Met with new and existing clients, building face-to-face relationships with them o Responsible for developing new faces: in charge of open walk-ins; and organized test shoots and castings o Supported the Director in hiring and growth strategy of the business from the age of 16, after my first summer job with the Agency. Returned to work for the Agency in University holidays, job offer on completion of my degree
University of Leeds (Sep 2011 – Jun 2014), BA HONS: 2:1 - History of Art Modules: Renaissance art and architecture, Danish Golden Age painting, French Revolution and African Art.
St Marys School Ascot, Berkshire, SL5 9JF (Sep 2004 – Jul 2011) A Levels: History of Art (A), English Literature (B), Theatre Studies (B) GCSEs: English Literature (A), English Language (A), Music (A), Religious Studies (A), Drama (A) German (B), French (B), Maths (B), Science (B), Additional Science (B)