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Job summary As a member of the Cognisco Production Team the Content Specialist will ensure that Cognisco provides a first class customer service and continues to be the industry leader in Intelligent Assessment Solutions. The main purposes of this role is to support clients who are changing their validated assessments and validating new client authored assessments. Person Specification · Good understanding of working in a commercial environment. Excellent hands-on technical and communication skills. · Excellent linguistics skills including a creative writing style. · Ability to work independently or as part of a team as the task requires. · Highly organised yet flexible approach to managing workload. · Ability to work effectively under pressure, often to tight deadlines. · Energetic and articulate with a good sense of humour. · Basic process mapping skills and knowledge of various problem solving techniques. · Excellent team worker. · Good client facing skills. · Flexible approach to work. · Ability to travel. Responsibilities / Duties · Validate and feedback on assessments created by client staff to ensure they meet with the Cognisco assessment methodology. · Manage and update assessments held in Cognisco systems to ensure they are accurate and updated in line with changes agreed with the client. · Provide advice to clients · As required provide support to authors/associates at content and knowledge goals workshops. · Provide reporting and data analysis support to clients.
• I designed and now manage the companies website. This keeps our members up to date with the events that we have on at The Roundabout Club: www.roundaboutclubsandy.com • As a Committee member I have a hand in helping organise all events at the club, which take part throughout the year, I do this by creating, organising, helping to set up and advertising the event with the help of the other committee members. • As bar staff I have to be friendly, polite and calm with customers. Also I am required to be quick and organised when it comes to serving. • There is also a need to handle money, which means I have to be trustworthy. • I also help with entertainment, setting up lights and stage etc. • I am required to deal with complaints in an effective manner if they arise.
As an administration Assistant, I had to do many administrative duties, such as sorting the mail out, answering the switchboard and transferring calls to specific teams or people, ordering stationery, booking flights and hotel rooms, meeting and greeting clients, sorting out travel arrangements etc. I organised events such as, the staff Christmas part, AGMs, EGMs, and client meeting. I edited documents and adapted the formatting, for example I was given hand written documents which had to be converted to a letter or e-mail.