About me

Results-oriented Account Manager assistant with a proven track record in high-end retail and luxury services, specialising in building strong client relationships, driving sales growth, and providing exceptional service. Fluent in English, Italian, and Spanish, I excel in managing diverse client portfolios and delivering tailored solutions. Highly skilled in strategic account planning, negotiation, and communication, I am seeking to leverage my expertise to contribute to a dynamic team as an Account Manager.

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Work history

Account Manager/Sales assistantYoox Net a Porter Group
Sep 2022London, United KingdomFull Time
- Managing a portfolio of 600+ high-end clients, providing tailored shopping experiences and fostering strong client relationships. Designed and executed promotional strategies that increased client engagement and sales. - Acting as the primary liaison between clients and internal departments, ensuring seamless communication and prompt resolution of client inquiries. - Consistently adapting to client needs, ensuring flexibility in service delivery and maintaining high satisfaction levels.
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Customer Service RepresentativeClassic Shoe Repairs
Sep 2021London, United KingdomFull Time
- Delivered exceptional aftercare services to a diverse client base, including managing daily communications and resolving issues efficiently. - Oversaw the lifecycle of repair projects, maintaining high standards of quality and ensuring client satisfaction. - Developed and maintained strong client relationships, ensuring repeat business and client loyalty.

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Skills

• Photography Editing
• Architecture Photography
• Communication Design
• Sales Administration
• Detail Oriented
• Microsoft Office
• Salesforce
• Mail Chimp
• Multilingual
• Data Analysis

Education

Post graduate diploma in Design Thinking and Innovation The Open University
Oct 2021London, United Kingdom
With Social Sciences module
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Diploma in Business Administration, MarketingITC RICCATI LUZZATTI
Sep 2012 - Jul 2017Piazza Vittoria, 1, 31100 Treviso TV, Italy
- B2 in English - B2 in Spanish - Communication course - Administrative skills - Marketing skills - Microsoft office full pack