Ana Tinoco

Sales and Marketing

  • LocationPortimão, Portugal



  • Furniture
  • Product
  • Drawing
  • Painting
  • CAD
  • Customer Services
  • Design Strategy
  • Direct Sales
  • Marketing
  • Problem Solving
  • Prototyping
  • Research
  • Environment
  • Office
  • Photoshop

Work history


Sales & Marketing


Jun 2016
  • - Direct sales of trips for Dolphin watching, Cave trips, Kayaking, Fishing, in Algarve, Portugal. - Promoting the company in person and online via social media.


Cabin Crew for Business Class

Etihad Airways, Abu Dhabi UAE

Dec 2013 - Jan 2016
  • - Customer Service for guest travelling in Business Class (promoted after 13 months of work). - Working directly with the Food & Beverage Manager, serving directly the VIP guests (Public Figures, Sheiks, Royal Families). - Trained for In-flight Nanny by Etihad in coordination with Norland College (UK). - Trained in First Aid to deal with medical emergencies on board the aircraft. - Trained to fly several configurations of Airbus and Boeing Aircrafts. - Chosen to be trained in the new Etihad fleet “Dreamliner Fleet” operating one of the inaugurating flights.


Customer Service, Receptionist and Restaurant Assistant

Hotel Aleluia, Portugal

Feb 2013 - Jul 2013
  • - Assisting in Reception with check-ins, check-outs and updating the reservation system. - Assisting in all areas of food and beverage when needed; helping to in preparation of dishes, and receiving the guests. - Created and managed the hotel and restaurant facebook page using industry software that allows customers to book directly in facebook and map the points of interest.


Customer Services, Sales and Marketing

Lipscani Jewelry Store, Portugal

Jun 2012 - Dec 2012
  • - Lipscani is a retailer of high end custom made silver and natural stone jewelry. - In charge of direct sales, I was involved in every step of the sales process; welcoming the customer, introducing them to the unique products, helping them purchase the most suitable item, creating customer databases and doing regular follow ups with existing customers. - Helped to update the website and Facebook pages; used Photoshop to edit the product photos catalogued them, and did the English translations. - Did the Inventory of the end of the year of all the products in the store.


Customs Service & Logistics

JCF Portugal Customs and Transportation, Lisbon Portugal

Mar 2011 - May 2011
  • - As an international customs agency specializing in auto parts I in charge of entering new orders into the GIDWin dispatch software and then doing real time updates of the shipment (I was responsible for the air and sea business). - Responsible for email and phone communications with customers and the shipping agents worldwide, including China, Australia, USA and Europe in our air and sea business. - Administrative duties included: managing customer files, organizing legal documents and keeping track of payments.



Industrial Production Design

IADE Creative University

Sep 2004 - Mar 2010