I'm a recent First Class BSc (Hons) Psychology with Marketing degree graduate from Middlesex University. My versatile academic and professional experience in areas such as Psychology, Marketing, production, social media, retail, luxury fashion, and customer service are believed to put me in a strong competitive position. I am passionate about Fashion, Digital Marketing, Advertising, Management and Human Resources, and I believe that both my academic and professional skills can elevate the company by applying my theoretical, methodological, and analytical skills. Particularly both psychological and marketing research skills which enable me to apply theories that influence consumer behaviour in different contexts, such as online shopping, gift buying, or buying behaviour within organisations, onto the business environment.
I have worked as a PA and Runner on a variety of video productions, predominately online, PR, and corporate videos. My roles have included tasks such as assisting both video and sound crew with their equipment, handling contributor release forms, organising transport, handling petty cash and food logistics.
•Delivering an exceptional experience to customers across all contact channels, including telephone, email and social media •Act as AllSaints Brand Ambassador at all times, supporting company values, policies, procedures and protecting the company and customer •Drive sales by maximising all selling opportunities to provide expert product and styling knowledge •Exceed customer expectations by sourcing products for customer requests, participating in customer outreach programmes, and going above and beyond to delight our customer in innovative ways •Building strong internal and external relationships to improve the customer journey •Take responsibility for resolving customer complaints quickly and effectively using the escalation process and turning negative situations into positive solutions •Communicating customer feedback to the appropriate teams within the Brand •Assisting with growing business needs such as translation work, new systems implementation, marketing and digital projects
•Delivering excellent customer service: welcoming and talking to customers, taking orders, preparing and serving drinks and food •Working with a till, maintaining hygiene, maintaining stock, dealing with customers' needs •Staff/organisation assistant at the events such as BAFTA Awards, MasterCard events, The Vogue Festival 2013, Barclays event, Graduation events, Duckie Summer Party (Royal Festival Hall), private events, weddings (e.g. serving canapés, champagne, explaining ingredients of food in all details) •The role involves working a number of different shifts •Decent knowledge of wine and spirits •Developing company’s in-depth knowledge of the marketing/management/business strategy
First year completed modules: Foundation Psychology Marketing Theory and Practice Research Methods and Design in Psychology Psychological Data Analysis (SPSS) Second year completed modules: Biological & Cognitive Psychology Research Ethics, Methods and Design Developmental Psychology Consumer Behaviour
Bachelor of Science, Psychology with Marketing