About me

Scrum master certified change/PMO/programme manager and digital transformation professional, with 17 years’ worth of experience in both the private (agency- and client-side) and government sectors. A winning track record of growing brands and helping businesses of all sizes through the delivery of innovative integrated and digital marketing campaigns and IT/tech/transformation programmes in PRINCE2, agile & waterfall frameworks. Measurable success in leading high-performance multidisciplinary teams and managing stakeholders at all levels across multiple geographic locations.

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Work history

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AGILE PROGRAMME MANAGER (CONTRACTOR)Informa UK
Aug 2017London, United KingdomFull Time
• Successful planning, management and delivery of Informa’s clinical trials data system’s redesign (Citeline) and search APIs development, involving a multidisciplinary team including UX/UI design, product teams, user research, scientific editorial teams, development, tech architecture, user testing, marketing and legal/procurement, resulting in 20% increase in new subscribers and 100% uptake from previous users. • Management and successful delivery of Informa’s GDPR compliance programme.
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TRANSFORMATION PMO PROGRAMME MANAGER DIGITAL PROGRAMME MANAGER (CONTRACTOR)Travelers Insurance
Dec 2015 - Aug 2017London, United KingdomFull Time
• Promotion to PMO manager (Nov 2016). • Managed the company’s digital transformation programme and PMO team handling it (9PMs and myself), which delivered $6mn worth of savings in 2017. Results achieved through workflow optimisation & digitalisation, development of new internal IT programmes, branding development (internal and customer facing) and culture change initiatives. • Successful planning, management and delivery of Travelers UK’s first e-commerce platform in an Agile framework, involving a multidisciplinary team including UX/UI design, user research, development, tech architecture, user testing, finance, call centre, external vendors and legal/procurement. • Managed the Optimism campaign from ideation to delivery (experiential, social media, PPC, events, affiliates, sponsorship and BTL), resulting in an 80% increase in sales, a CTR of 2.5% and a 12.1% landing page conversation rate.

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Skills

• UX
• Project Delivery
• Operations
• Digital Campaign
• Marketing
• Digital Production
• User Experience
• Agile
• Brand Strategy
• Project Management

Education

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MScBirkbeck College, University of London
Oct 2004 - Jun 2010London, United Kingdom
MA in Psychology
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BScUniversidade do Porto
Oct 2000 - Jun 2003London, United Kingdom
BA in Philosophy