About me
I'm an administrative experienced assistant looking to make a big impact on emerging tech startup. As you can see from my resume, I have covered a wide variety of roles. I am actually looking for the right role which will fit my skills and knowledge, especially product development, operations efficiency and culture building. Given my entrepreneurial and curious nature, I am constantly researching start-up technologies and their success stories (and failures) to improve workplace efficiency.i am experienced in office administration, have excellent problem solving and time management skills. Additionally, I am highly organized and have been successful in working in both individual and group settings. I strongly believe that my educational experience, strong work ethic, customer service experience, communication skills and eagerness to learn will enable me to make a positive contribution to your company.
Work history
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Assistant General ManagerRadio Alice Pizzeria
Windmill Dr, London SW4 9DE, UKFull Time
Promoted in February, I am responsible for the FOH and BOH team management during every service on a daily basis. Other than this, I was responsible for the weekly forecast and arrangement of BOH and FOH rotas, designed upon corporate goals and employees needs.
I have had chances to be involved in local marketing initiatives such as joined offers with the local businesses or meal deals for the workers in the area.
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Customer Success and Operation InternACASA
- Old St, London, UKInternship
As Customer success intern I brought the service to the next level by lowering the time to solve problems, assisting leads during the check out processes and improving the overall reputation of the company. The insights gained from the day-to-day activity made me more aware of the problems faced by the customers which I proposed valuable solutions to.
Aside from the Customer Sucess improvements, I have contributed to the development of internal operations which consequently improved customers feedbacks and referrals.
Ultimately, I daily lived and breath the effort of building the company culture from scratch.
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Skills
- Trello
- Office
- Google Docs
- Client Services
- Analaysis
- Customer Experience
- Emotional Intelligence
Education
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MS International ManagementUniversità Cattolica del Sacro Cuore
- Piacenza, Italy
The two years Ms in International Management course provide students with the business knowledge and the practical experience to face the international challenges. This goal is achieved through theoretical and practical case studies discussed among international students, which provide everyone with that sensitiveness of cross-cultural differences.