Andrei Zhirnov
Available

Andrei Zhirnov

Team Supervisor / ManagerLondon, United Kingdom
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Pip Jamieson
Denise Chippindale
Bre Graham
Andrei Zhirnov
Available

Andrei Zhirnov

Team Supervisor / ManagerLondon, United Kingdom
About me
Proactive and result-driven Manager with problem solving skills and practice in leading teams through the successful delivery of programmes and projects. Helps to improve business processes, product quality assurance and cut costs. Effective communicator. Open to relocate or travel to work internationally. Available immediately.
Work history
    M
    M
    Technical Support ManagerMediqal health informatics Ltd
     - Stevenage, United KingdomFull Time
    Provided technical leadership, supervision and mentoring to the product support team. Helped team to reduced backlog queue by 35% for introducing a changes in support processes, management and precise conflicting demands. Identified business procedural problems and recommended improvements. Influenced senior management to refine support strategies and risk mitigation throughout the business. Motivated business for improvement. Compiled reports and data statistics for KPIs and value-added business decisions including: product licensing, forecast trends, etc. Improved customer support contact SLA to meet business targets. Drafted a project plan for customer systems upgrade and new releases. Supported project implementation and post-upgrade issues.
Skills
  • Problem Solving
  • Creative Thinking
  • Conflict Management
  • Delegation
  • Teamworking
  • Time Management
  • Effective Communicator
  • Resourceful
  • Analytical
  • Positive Attitude