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A highly skilled professional with more than ten years of experience in customer relations and full understanding of the intricacies of people management. A trilinguist with excellent communication skills, with the ability to co-operate and maintain relationships over a wide range of clientele. Highly organised, confident with streamlining workflow, as well as managing teams and working within them. A logical problem solver and thinker who thrives under pressure, efficient in prioritising and time management and able to execute a range of tasks with a high level of quality.
Office Manager / PA • Manage general office administration, day to day operations, filing systems • Reviewing supplier contracts • Collate, review, and process invoices; resolve account back-logs • Introduce digital pre- and post-production forms, which result in more efficient and consistent documentation • Maintain office and venue inventory and supply purchases • Deal efficiently with general enquiries, solve problems resourcefully • Assist Directors, proactively taking actions to ensure the smooth running of their day Event Manager • Seamlessly co-ordinate staffing, logistics, production for music events with up to 700 attendees • Brief and manage up to 20 staff members • Handle event takings and prepare for banking • Complete post production analysis and filing of events • Set-up document policies and procedures for the effective running of events Human Resources • Recruit, train, manage induction of new staff members and create comprehensive employee induction packages • Ensure adherence to company policies, H&S and Fire regulations • Manage all-round HR accountabilities; performance management, employee relations, staff development, appraisals, promotions • Introduce new employee time attendant system, providing a more efficient and accurate way of timesheet management, thus resulting in reduction of cost • Assist payroll specialist to ensure monthly wage cycles run smoothly • Schedule employee pay reviews • Ensuring equality and diversity within the company
• Created an integrated comprehensive European contact database of press and media clients • Maintained partner relationships and customer satisfaction, liaised with media and HNW clients • Responded to press enquiries, allocated samples, recommended creative solutions for high demand items • Attained the use of the FashionGPS sample trafficking system • Created inventory of the new collection • Supported precise and efficient sample dispatching and trafficking, tied to close deadlines • Managed weekly press activity reports and monthly credit reports • Solely managed accounts in the absence of the Account Manager