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Quality-driven administrative professional with over eight years of combined experience playing a key role in the productivity, efficiency, and financial performance of a wide range of office platforms. Skilled at building and driving the efforts of cross-functional teams focused on surpassing objectives in compliance with organisational policies, procedures, regulations, and mission. Implements practices to ensure cost efficiency and strategic allocation of resources. Equipped with a strong background managing offices ranging in sizes and business focus. Trained Fire Warden, First Aider, and DSE Assessor.
Delivering expert management of facilities and office administration operations across the company’s London headquarters, West End, and new tech headquarters near Liverpool Street. Coordinate efforts of receptionist team as well as serve as primary contact for all building issues, working closely with landlords, agents, contractors, and suppliers to ensure proper maintenance, repairs, and service quality.
Provided management of front-house reception operations, including guest greeting, switchboard, and post room functions. Handled first aid, fire, and H&S programmes. Ensured proper resolution of building facilities issues in cooperation with landlords during major building renovations. Led rollout of fire procedures based on landlord’s emergency alarm policy. Controlled office purchasing, including quoting, inventory control, and supplier relations. Supported financial operations, including client invoicing, credit control, bank statements reconciliation, and ordering. Maintained and upgraded telco contracts. Functioned as head of events committee, driving team of seven in organising social events, parties, competitions, and charity / fundraising functions. Managed travel arrangements for senior staff and sales specialists. Took over HR management functions, coordinating all aspects of personnel administration, regulatory compliance, staffing, and contracts.
FOX KALOMASKI CROSSING, LONDON – Creative marketing agency that merged with Crossing O’Sullivan. (See below) Returned to previous agency after short break during merger. Spearheaded office operations encompassing efforts of 33 team members as well as facility ownership (18 tenants). Coordinated maintenance functions, including supplier relations, equipment contracts, cleaners, telecommunications, and IT. Handled purchasing of kitchen items, furniture, office suppliers, and overall stock control. Oversaw front-house operations, including call screenings, guest greetings, and diary management. Primary contact for IT queries and troubleshooting, including equipment / software upgrades, workstation set-ups, and equipment audits. Administered confidential document preparation, processing of expenses, and project research for Chairman. Managed travel booking arrangements for all staff members. Key Contributions: • Led broadband upgrade project, including sourcing quotes, negotiating contracts, ensuring effective installation of faster internet connection to reach 100MB bandwidth. • Identified and targeted cost reduction opportunities, including better franking contract (saved 46% ≈ £340 pa), cancellation of unused TV subscriptions (saving £660 pa), elimination of old software licences (saving £129 pa), and reductions in refuse agreement (saved 33% ≈ £842 pa).
BLACKSHEEP, LONDON – High-profile architectural interior design firm. Progressed from holiday cover of Office Manager to orchestrating office relocation, including sourcing of removals staff, closing of utility contracts, coordinating staff / plans on moving day, liaising with new suppliers, and arranging office layout / storage.
CROSSING O’SULLIVAN, LONDON – Creative marketing firm. Later merged into Fox Kalomaski Crossing. Directed office operations with tenant Kysen PR comprised of 22 team members, including managing key facilities suppliers (property managing agents, security, maintenance, equipment, cleaners, telecoms, external IT support, and stationery providers). Provided overall management of security, fire safety, and basic H&S procedures while serving as Fire Warden and First Aider. Functioned as primary point of contact for IT requests, file / email archiving, server back-up procedures, new user set-up, and equipment installations. Liaised with external Finance personnel regarding collectors, debtors, purchase ledger and administrative queries. Key Contributions: • Supported smooth relocation of operations during corporate merger with Fox Kalomaski encompassing closure and / or transfer of facilities supplier accounts and moving plans. • Optimised space utilisation through rationalisation of office layout as well as addition of new spaces. • Provided junior account support on campaigns for brands such as Virgin Media, Papa John’s Pizza, and Moët Hennessy. • Negotiated a more cost effective colour laser printing contract, saving 55% of annual spend ≈ £6000 pa. • Orchestrated planning, budget, and refurbishment of two new breakout areas. • Slashed spend on external IT support by learning key IT skills, acting as IT administrator internally.
• Telecommunication services provider for retail and wholesale markets. Office of approx 13 staff. • First line customer services for customer faults and queries involving speedy problem solving. • Administration duties including database skills, filing, coordinating monthly bulk customer billing.
Theoretical study of Media, Communications, Music and Film with some practical work