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Since moving to London I have been working on various temporary projects as a receptionist/front of house/PA/administrator for Inigo Business Centre, London Executive Offices, BearingPoint and Office Space in Town. My duties include answering and screening calls, managing incoming emails, deliveries and post, booking and setting up meeting rooms, managing company Directors’ travel itineraries, visas, accommodation and diaries, greeting visitors of all seniority, minute taking and providing excellent customer service.
Worked as part of the Marketing team I assisted with sourcing advertising opportunities and placing adverts in the press, the production of marketing materials including leaflets, monthly catalogues and email campaigns, liaising and networking with a range of stakeholders, writing and proofreading content, updating the company website, attending new and existing winemakers’ product launches, liaising with designers and printers, maintaining and updating customer databases, developing innovation promotions, conducting market research through customer questionnaires, conducting competitor analyses, managing the marketing budget and supporting other members of the marketing team. I advanced my organisation and communication skills in this role as well as ensuring I paid high attention to detail on every task.
As Account Manager my duties included acquiring new clients through B2B phone calls and networking events as well as communicating with and satisfying existing clients’ needs. I also undertook the roles of: keeping Junction-18’s social media campaign dynamic and current, writing weekly blogs to attract new clients and engage existing ones, tracking and maintaining the company’s SEO through Google Analytics, writing weekly email newsletters, organising participation at exhibitions and redeveloping the company’s printed marketing campaign. My time at Junction-18 advanced my knowledge of websites, digital marketing, e-learning and web and mobile applications. I improved my communication, presentation and negotiation skills through conducting sales with new clients.
Assisted with the organisation of catering services for events such as weddings, anniversaries, engagement parties, christenings and birthday parties for upmarket clients. Liaised with clients to ascertain their precise event requirements, produced detailed proposals for events including timelines, suppliers, staffing and budgets, coordinated staff requirements and staff briefings, promoted Caterbirds’ services through Social Media and email campaigns as well as being hands on in the kitchen and assisting the waiting and bar staff throughout the events.
Worked as part of the Outbound Sales Team making around 200 B2B phone calls per day in order to achieve my individual target of 4+ leads per day and contributing to the weekly team target of 120+ leads. I improved my communication skills and confidence in addressing CEO’s and Senior Managers in organisations and developed the ability to act proactively and use my initiative. Developed negotiation and persuasion skills in dealing with difficult clients whilst keeping self motivated at all times.
As part of the Marketing team I assisted with the production of new advertising campaigns, the planning and organising of local events, writing marketing reports, conducting internal weekly emails, writing award applications, designing posters through Photoshop, writing an intern blog and analysing data. I constructed event and client databases for the marketing and sales team and advanced my skills in Salesforce. My highlight of the internship was working at COWES week where I was able to combine my enthusiasm for events with my marketing skills.
Worked as part of the Property Management team assisting in the launch of new products and regeneration projects. Regularly produced marketing strategy reports, print and online advertisements, independently looked after the company’s Social Media platforms, helped organise local events to promote new projects and handled the email marketing. Assisted in the marketing of high profile projects such as the regeneration of Kilsyth Main Street and the East End of Glasgow. I improved administration skills, undertaking filing, customer call handling, data entry, record keeping and handling cash. I improved my skills in using Adobe Photoshop.
As part of a University assignment I was chosen to work at the Dubai Emirates Airshow managing a large waiting staff in an extremely fast moving and stressful environment. Throughout every shift I ordered and continuously replenished the food, drink and linen stock. I was entrusted to serve members of the United Arab Emirates Royal Family as well as Government Officials. I ensured every task was achieved on time and up to the client’s high standards. I quickly adapted to working in an extremely challenging environment for a demanding client.
Worked and lived with 21 interns from various countries for 8 weeks in Mauritius, promoting Eco-tourism. I conducted presentations to both locals and tourists informing them on how to reduce their carbon footprint. I assisted with lagoon and village clean ups as well as planting thousands of trees in the national park. This experience taught me to adapt to living/working in a developing country with students of all cultural and religious backgrounds.