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Antonia Roberts

Customer Success Associate

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  • Fashion
  • Writing
  • Editing
  • Account Management
  • Administration
  • Customer Support
  • Data Entry
  • Creative
  • Human Interest
  • Coordination
  • Communications
  • Excel
  • Office
  • Word
  • Customer Service

Work history


Customer Success Associate


Aug 2015
  • - Managing the customer accounts of professionals who use our web-based employee reward programmes. - Establishing good rapport with customers, whilst efficiently resolving their queries and providing excellent customer service. - Liaising with affiliate contacts and colleagues across different departments in a professional manner to build dependable working relationships.


Plate Waiter


Jun 2015 - Jun 2015
  • - Engaging with, welcoming and accommodating guests, serving drinks and food along with preparing for service. - Utilising and enhancing previously gained customer service skills. - Maintaining a professional and approachable appearance.


Coffee Shop Assistant


Aug 2011 - Jan 2014
  • - Establishing relationships with customers and colleagues by employing a high standard of customer service. - Opening and closing of the shop, placing orders and cashing up the till – entrusted with the additional responsibility of acting as manager when my manager was away. - Co-ordinating bookings for small catering events by communicating effectively with the team. - Preparation of food and drinks along with food and drink service, including transactions.


Sales Assistant


Nov 2010 - Jan 2011
  • - Contributing within a team to exceed sales targets in a fast paced environment. - Being both tactful and friendly when advising customers on their purchases. - Dealing with cash and credit card transactions, as well as both opening and cashing up the till.



Philosophy and Literature

University of Warwick

Sep 2012 - May 2015