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- Communicate with all Multi-level marketing members and distributors by phone, e-mail, or in person and provide excellent and accurate service to their requests. - Show a high level of professionalism with proper grammar and phone etiquette. - Review Held for Payment reports on a regular basis and oversee communication to rectify problem orders. - Identify problems with member accounts and/or orders and solve them accordingly. - Travel to assigned region to attend conventions, trainings and meetings, on an as needed basis and as directed by management.
- Support the outsource centre to quality monitor advisor responses and CSAT results - Requests for advisor & customer FAQ’s. Training & process documents - Support new project of Implementation Team & Test new and existing Customer Care processes KPI’s / Social Media, Email - Translations and proof reading the copy for ASOS.de website content
- Providing a high standard of Customer Service to ensure support, help and advice to customers who use the companies products and services - Liaise with multilingual customers via telephone, social media, live chat and email - Completed all administrative tasks and updating records - Involved in developing a customer service policy - Coaching and training for starters - Taking care of the team while Supervisor is away