Artur Loda

Customer Care Specialist


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  • LevelSenior
  • LocationUnited Kingdom
  • AvailabilityLocked Pro Plan feature
  • ProfessionsClient Services - Social Media Executive - Account Executive

About me

My objective is to work in an creative and challenging environment in a position suitable with my abilities, which could offer me a continuous professional and personal development, but also serve the company’s interests. I consider myself to be a well-motivated, hard working, organised and enthusiastic individual, helpful and ready to undertake various tasks in order to achieve the target. I enjoy being part of a team as well as use my own initiative to work independently.


  • Marketing PR
  • Multimedia
  • Marketing
  • Excel
  • Photoshop
  • Powerpoint
  • Word
  • Social Meda
  • Multilingual
  • Customer Care
  • Translating (english <-> German
  • Translating

Work history



Young Living Europe

Feb 2016
  • London, United Kingdom
  • Full Time
  • - Communicate with all Multi-level marketing members and distributors by phone, e-mail, or in person and provide excellent and accurate service to their requests. - Show a high level of professionalism with proper grammar and phone etiquette. - Review Held for Payment reports on a regular basis and oversee communication to rectify problem orders. - Identify problems with member accounts and/or orders and solve them accordingly. - Travel to assigned region to attend conventions, trainings and meetings, on an as needed basis and as directed by management.


German Market Specialist


Sep 2015 - Feb 2016
  • London, United Kingdom
  • Full Time
  • - Support the outsource centre to quality monitor advisor responses and CSAT results - Requests for advisor & customer FAQ’s. Training & process documents - Support new project of Implementation Team & Test new and existing Customer Care processes KPI’s / Social Media, Email - Translations and proof reading the copy for website content


Customer Service Advisor

Lebara Mobile

Nov 2012 - Sep 2015
  • London, United Kingdom
  • Full Time
  • - Providing a high standard of Customer Service to ensure support, help and advice to customers who use the companies products and services - Liaise with multilingual customers via telephone, social media, live chat and email - Completed all administrative tasks and updating records - Involved in developing a customer service policy - Coaching and training for starters - Taking care of the team while Supervisor is away