About me
I have extensive and varied industry experience with top wealth management firms serving thousands of high-net-worth clients within digital, social, mobile, and direct marketing channels, resulting in increased client acquisition by more than 40% and reduced operating cost. I excel in developing new products, acquiring new customers, creating and activating strategic customer engagement that drive P&L growth and customer satisfaction in B2C and B2B businesses. I am Lean Six Sigma certified with the ability to ensure operational excellence through mapping the customer journey and improving customer satisfaction.
Work history
Recent Graduate
Operations Consultant
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Uncovered multi-million pound improvement opportunities around To Take Out drugs, reducing delays and errors around patient discharge process
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Skills
- Advertising
- Events
- Marketing PR
- Branding
- Brand Management
- Direct Marketing
- Events PR
- Marketing Strategy
- Project Management
- Social Media Marketing
- Communications
- Client and Stakeholder Relationship Building
- Customer Experience
- Client Acquisition
- Operational Strategy
Education
Master of Business Administration
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Journalism Communications
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