About me
Having worked as an Administration Assistant and a Receptionist for over two years, I have developed strong written and verbal communication skills. I have the ability to work both autonomously and as part of a team. I have a strong knowledge of Microsoft Office including Word, PowerPoint, Excel and Outlook and am able to learn new systems in a fast and timely manner. I suit an office administration role as I have the proven experience and correct skill set to carry out all tasks that I am required to undertake.
Work history
Temporary Recetionist
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Reception Duties:
- Answering and transferring all inbound calls
- Sorting mail and entering into Practice Manager
- Scanning all documents to file
- Making both staff and visitors tea and coffee when required
- Cleaning and maintaining the Office
- Cleaning the coffee machine at the end of the day
- Collecting and posting all mail
- Signing for deliveries when they arrive
- Letting visitors into the office via the doors buzzer
- Ordering all stationery and general office supplies
- Creating both letters and envelopes to be sent out to clients through the use of
Practice Manager
Administration Assistant
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Administration Assistant (January 2014 – December 2015)
Administration Duties:
- Use of Netsuite to find client details, log telephone calls, cases and tasks
- Assigning leads that come through to sales team on Netsuite
- Monitoring of Naked Tan’s information email and assigning tasks for the
relevant team to complete or replying to emails myself on Outlook
- Ordering of stationery from Officeworks
- Answering telephones as required
- Updating team manuals, templates and PowerPoint presentations
- Minute taking of staff meetings, typing of minutes on Microsoft Word, saving
onto hard drive for team members to view
- Ordering refreshments as required for team meetings
- Assisting marketing, finance and sales teams when needed
- Assisting with the training and introduction of any new staff members
- Assist with product stock take
- General office duties
Marketing Duties:
- Upload content including images and products onto website via Netsuite
- Assisted with the launch of Naked Tans new product release and rebranding in
August 2014
- Send newsletters via mailchimp
- Email product images to clients via Dropbox
- Create website images on Photoshop
- Create and send out email campaigns via Netsuite to Naked Tan’s customer
database, including consumers, salons and wholesalers
- Create and send out SMS campaigns while liaising with external SMS
marketing company
- Follow up on any businesses asking for donations or product samples then
hand this information over to the Naked Tan’s owner
- Research information for competitor analysis via internet and telephone
- Send products to any brand ambassadors or competition winners
Social Media Duties:
- In charge of both Naked Tan and their second brand ‘Tan It’s’ Facebook and
Instagram accounts, where I create and schedule all posts to be uploaded and reply to any customer enquiries
Sales Duties:
- Advise customers of the latest specials and enter their orders onto Netsuite to
assist the sales team when busy
- Troubleshooting any issues that customers may have, if unable to solve,
escalate to customer service
- In charge of Naked Tan’s eBay account by posting listings and sending out any
items that are sold
Logistics Duties:
- Send morning and afternoon order files to the warehouse for dispatching
- When the Logistics Manager was away I was required to follow up with the warehouse for any freight quotes
Skills
- Administration
- Assistant
- Customer Support
- Email Handling
- Reception
- Mail Chimp
- Microsoft Word Powerpoint Excel Outlook
- Netsuite
Education
Business Administration
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Units of competency
- BSBPMG522A — Undertake project work
- BSBCUS501C — Manage quality customer service
- BSBADM502B — Manage meetings
- BSBADM504B — Plan or review administration systems
- BSBADM506B — Manage business document design and development
- BSBINN301A — Promote innovation in a team environment
- BSBWOR402A — Promote team effectiveness
- BSBITU402A — Develop and use complex spread sheets
- BSBADM503B — Plan and manage conferences
- BSBITU307A — Develop keyboarding speed and accuracy
Keyboarding speed: 57 wpm Accuracy: 92%
Modules of study
- Advanced word processing
- Advanced databases
- Audio transcription
- Legal studies
- Work Health and Safety
- Business communication
- Accounts payable
- General ledger
- MYOB
- Organising travel
- Schedules/appointments
Higher School Certificate
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Awards
Introduction to Digital Photography