Ashley Smalling Account Coordinator | The Dots
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Ashley Smalling

Account CoordinatorBirmingham, United Kingdom
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Ashley Smalling

Account CoordinatorBirmingham, United Kingdom
Projects
  • Novel Writing 2016In 2016 at university, our final piece of coursework was to begin wiritng a novel
Work history
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    Account CoordinatorPENNA PLC
    Birmingham, United KingdomFull Time
    As an account coordinator, I am currently working with clients to create advertising solutions for recruitment. I work within the higher education and public sectors usually provide clients with quotes, advise and options for advertising. I set artwork for public notices and adverts, I also advise clients on how they can improve the advert in order to create more applicants. I handle credit control queries, finance and media queries. We also work towards monthly KPI’s in order to track business and generate new business ideas.
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    Customer Services RepresentativeSitel Corporation
     - Coventry, United KingdomFull Time
    As an inbound customer services agent, I am required to comply with the Data Protection Act guidelines as well as regulations from the Financial Conduct Authority and Financial Ombudsman. As part of the Close Brothers campaign, my responsibilities include: raising complaints, sending emails to Close Brothers branches. I also send emails to customers that include any information that was requested during the call.
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Skills
  • Creative Writing
  • Copywriting
  • Recruitment
  • Marketing
  • Digital Advertising
Education
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    B
    Bachelor of Arts (BA) Birmingham City University
     - Birmingham, United Kingdom
    Bachelor of Arts with Honours English and Creative Writing – 2:1
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    B
    3 A LevelBishop Ullathorne Catholic School and Humanities College
     - Coventry, United Kingdom
    Philosophy and Ethics – B English Literature – B History – D
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