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I am the Event Customer Service manager at AEG Europe- The O2 Arena and a Gallery Assistant at the V&A. I have recently graduated with a First Class Honours Degree in Fine Art Painting.
Managing the Customer Service Desk Being responsible for the deployment and breaks of 8 members of staff Providing the key Front of House services and reception in a 5 star customer service manner. Escorting high profile clients who come to watch the shows, ensuring all their needs are met. Assisting with the smooth running of the event operation with particular focus on the safety and well-being of all guests Being the first point of contact to deal with any access related problems The safe evacuation of guests in their area in an emergency situation Enforcement of house policies in the appropriate manner
Providing 5 star costumer service to all guest visiting the hotel and spa. My role with in the spa team varied from working as a waitress in the food and beverages department (my main role) to helping on reception and as a spa attendant.
The study of Sociology and Politics