About me
I’m a reliable, friendly and hard working woman. Although I don’t work within a creative industry, I did start my working life with a high street retailer - fashion has always been my first love.
I’m born and raised in London so I’ve always had the pleasure of seeing the capital grow and expand fashion wise. I enjoy watching the different trends come and go depending on the era. I’ve always been a lover of fashion so I express myself in this way regardless of working in a non creative way because my personality shines through. It’s also where I feel most comfortable because I can be myself.
I love spending time with family and friends either at home or enjoying the restaurants and bars London has to offer.
I want to branch back into the fashion world and I feel the skills I’ve developed from other industries including retail make me a stand out employee. This is because I can bring more to the table from a practical standpoint and not necessarily an educational one.
I hope to be given this opportunity to show you what I’m made of.
Work history
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Financial investigatorFinancial Ombudsman Service
London, United KingdomFull Time
Creating and processing customer complaints over the phone using a database.
Building a rapport with customers and businesses to obtain information about the event being complained of.
Meeting and exceeding weekly targets set by senior executives.
Planning daily tasks using outlook calendars.
Mentoring and coaching new starters in the team.
Delivering learning materials to new starters about financial products.
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Claims handlerDeloitte LLP
- Epsom, United KingdomFull Time
Assessing financial complaints on behalf of the Financial Services Compensation scheme (FSCS).
Working to strict weekly deadlines and projections.
Delivering outcomes to as many customers in a week for the FSCS to forward on.
Reviewing complicated financial files from defaulted businesses.
Speaking with customers over the phone to obtain more information.
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Skills
- Active Listening
- Team Building
- Mentoring
- Customer Service
- Planning
- Microsoft Office
- Microsoft Excel
- Microsoft Powerpoint
- Microsoft Outlook
- Visual Display
Education
Vocational Education DiplomaUniversity of The Arts London (UAL)
- London, United Kingdom
Introduction to fashion marketing and branding
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MastersCity University London
- London, United Kingdom
MA International politics and human rights - pass
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